Holland Knight
IT Service Desk Support Senior Specialist
Operations Center - Tampa · Senior
Sponsorship not specifiedDetected 31 days ago
AndroidCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- This position is based in the Firm's global operations center in Tampa, FL.
- Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.
- Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file.
Responsibilities
- The IT Service Desk Support Senior Specialist will provide courteous, professional customer service and technical assistance, as well as assist the user community and other IT personnel to troubleshoot, maintain and resolve computer hardware and software issues.
- Perform all user changes functions daily, including user onboarding and offboarding, and managing Active Directory accounts (activation, deactivation, editing).
- Provide telephone and email support for corporate users of computer software, hardware, peripherals, and networks.
- Offer guidance to IT Service Desk Support Specialists needing assistance with incident troubleshooting.
- Learn internal business applications and provide general PC/network support (tier I & tier II) and application support to a distributed user base.
- Must attend HDI or related training within 1 year (Desktop Advanced Support Technician or A+ Certification).
Requirements
- Advanced knowledge of desktop computer hardware and software, including Microsoft Office
- experience with a variety of platforms and systems including, Microsoft Windows and Apple (MAC).
- Ability to sit or stand for extended periods of time.
Skills
- Strong customer service, can-do attitude, with good follow-through skills.
- Excellent written and verbal communication skills.
- Possess proven analytical and problem-solving skills.
- Ability to successfully manage multiple priorities.
- Keen interest and ability to learn new software and hardware.
- Required Qualifications & Education:
- Basic Technical Certification (A+, networking, MCP, etc.).
- Knowledge of mobile devices, including iPhone and Android devices.
Company info
- We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
- We are seeking an IT Service Desk Support Senior Specialist to join our team.
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This listing is sourced directly from Holland Knight's careers page and normalized into a canonical job model.