PermitFlow (YC W22)
Sr. Manager/Director, Customer Success (Midmarket)
New York City, NY · Director · Full-time
Sponsorship not specifiedDetected 1 day ago
Customer SuccessCadenceLeadershipCommunicationMentoringPublic Speaking
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Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is a hybrid role based in our New York City office (in-office Monday, Wednesday, and Friday).
Responsibilities
- Lead, mentor, and develop a team of 7 midmarket Customer Success Managers, fostering a high-performance, customer-centric culture.
- Own gross and net retention for the midmarket segment including adoption, expansion, and renewal.
- Lead customer escalations and executive communications, ensuring fast resolution and strong outcomes.
- Ensure the team delivers measurable outcomes that align with both customer objectives and PermitFlow's business goals.
- Partner cross-functionally with leaders across Sales, Product, and Operations to improve the customer experience.
Requirements
- 4+ years of experience in a people leadership position in Customer Success, including experience managing a team carrying a retention or revenue number
- 8+ years of experience in Customer Success, with time spent in a midmarket segment
Compensation
- Competitive salary and meaningful equity in a high-growth company
Benefits
- Set and refine the midmarket coverage model, segmentation, and engagement cadence as the book scales.
- Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making
Company info
- We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
- Partner with CSMs to identify at-risk customers and deploy proactive success plans.
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