Centric Software
Delivery Director, Professional Services
Toronto, ON · Director · Full-time
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About the role
- Our story is one of rapid growth, bold ideas and extraordinary opportunities.
- The Delivery Director (Customer Success) is responsible for leading Centric PLM post-implementation services organization.
- This role sits at the intersection of customer relationship management, operational excellence, and professional services delivery.
Responsibilities
- Own the post-implementation customer lifecycle, from go-live through steady-state adoption and expansion.
- Drive customer satisfaction, retention, and referenceability.
- Lead, coach, and develop a team of post-implementation Professional Services consultants.
- Partner with Implementation, Support, and Product teams to ensure seamless customer experience.
- Build and manage the operational model for post-implementation services.
- Develop scalable processes for onboarding customers into Customer Success programs.
- Manage forecasting, budgeting, and revenue targets for services engagements.
- Create structured adoption programs and success plans tailored to customer maturity.
- Partner with Sales for renewals and expansion opportunities.
Compensation
- The US base salary range for this full-time position is $150,000 - $200,000 + benefits.
Benefits
- Implement tools and reporting to track customer health and service performance.
- Familiarity with customer health scoring tools
Company info
- We're here to challenge the status quo-and we're looking for brilliant people who want to do the same.
Visa & Work Authorization
- Act as executive sponsor for strategic customer accounts
This listing is sourced directly from Centric Software's careers page and normalized into a canonical job model.