Cross River

Associate, AI UX Designer

Fort Lee, New Jersey, United States

Sponsorship not specified$160k-$200kDetected 6 days ago

JavaScriptReactHTMLCSSFull-Stack DevelopmentMachine LearningLLMsRAGA/B TestingFigmaUX ResearchWireframingDesign SystemsMotion DesignAccessibilityAgileResearchCollaboration

About the role

Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively - trusted by leading fintechs, enterprises, and disruptors across the globe.
Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker's Best Places to Work in Fintech year after year.
You will shape how users interact with intelligent systems from conversational interfaces and generative AI tools to complex data-driven workflows ensuring our AI capabilities are accessible, trustworthy, and delightful to use.

Responsibilities

Design end-to-end user experiences for AI/LLM-powered products, including conversational interfaces, agent-driven workflows, and generative AI tools.
Collaborate closely with AI/ML Engineers and Full Stack Engineers to translate complex AI capabilities into intuitive, user-friendly interactions.
Develop interaction patterns, wireframes, prototypes, and high-fidelity designs for AI-first experiences using tools such as Figma.
Conduct user research, usability testing, and A/B experimentation to validate design decisions and optimize AI interaction flows.
Establish and maintain a scalable design system that supports rapid iteration of AI-powered features across the platform.
Design trust and transparency patterns - including explainability, confidence indicators, and error recovery - that align with responsible AI principles.

Requirements

Expert proficiency in Figma and modern prototyping tools, with experience creating interactive prototypes that simulate AI behaviors.
Strong understanding of LLM capabilities and limitations. ability to design experiences that gracefully handle non-deterministic outputs.
Experience with design systems at scale, including component libraries, design tokens, and cross-platform consistency.
Deep knowledge of user research methodologies, including qualitative and quantitative approaches for evaluating AI experiences.
Hands-on experience collaborating with engineering teams in Agile/Scrum environments, with the ability to provide production-ready specifications.
Familiarity with front-end technologies (React, HTML/CSS, JavaScript) sufficient to understand engineering constraints and prototype interactions.
4+ years of professional UX/Product Design experience, with a proven portfolio demonstrating complex, data-rich, or AI-driven product work.
2+ years of experience designing for AI, machine learning, or conversational interfaces (chatbots, copilots, intelligent assistants).
Great communicator with the ability to influence technical direction, articulate design rationale, and manage stakeholder expectations.

Nice to have

Experience designing for financial services, banking, or fintech products.
Background in prompt engineering or prompt UX - designing how users craft and refine inputs to AI systems.
Experience with motion design and micro-interactions that provide feedback during AI processing states.
Prior experience working on enterprise-grade platforms with complex authentication and authorization flows.
Cross River is an Equal Opportunity Employer.
All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided.
We will only contact you with job related information.

Compensation

$160,000.00 - $200,000.00

Benefits

Partner with product managers and stakeholders to translate business vision into compelling user experiences that balance innovation with regulatory compliance.

Company info

Cross River builds the infrastructure behind the world's most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively - trusted by leading fintechs, enterprises, and disruptors across the globe.
Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker's Best Places to Work in Fintech year after year. Whether you're designing code, solving regulatory puzzles, or developing strategy, you'll join a team where innovation and integrity drive everything we do - and where your work helps shape the future of finance.
What We're Looking For
Cross River Bank is seeking an AI UX Designer with a passion for crafting intuitive, human-centered experiences for AI-powered products within the financial industry. You will shape how users interact with intelligent systems from conversational interfaces and generative AI tools to complex data-driven workflows ensuring our AI capabilities are accessible, trustworthy, and delightful to use.
Cross River builds the infrastructure behind the world's most innovative financial products.
Our mission is simple: to build the financial infrastructure that expands access and opportunity for all.
Whether you're designing code, solving regulatory puzzles, or developing strategy, you'll join a team where innovation and integrity drive everything we do - and where your work helps shape the future of finance.
to build the financial infrastructure that expands access and opportunity for all.

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This listing is sourced directly from Cross River's careers page and normalized into a canonical job model.