Columbia Bank
Customer Service Representative
Federal Way, Washington
Sponsorship not specified$18k-$24kDetected 1 day ago
RecruitingCustomer SupportLeadershipCommunicationProblem SolvingCritical ThinkingTime ManagementOrganizational Skills
> stay_score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- Consistency, attention to detail, organization, flexibility, honesty, and teamwork are essential traits for success in this position.
- Serve as the primary point of contact for customers, vendors, brokers, and internal teams, managing inbound calls and written communications professionally and efficiently
- Handle escalations and de-escalate complex customer situations while adhering to SLAs and company policies
Responsibilities
- The Customer Support Representative I (CSR I) is responsible for professionally managing incoming calls and written communications, ensuring customer inquiries are handled promptly, accurately, and in alignment with established guidelines.
- Provide support on lease-related inquiries including buyouts, invoicing, billing, taxes, contract changes, and payment history requests
- Prepare and distribute customer documentation and maintain accurate records in company systems
- Collaborate cross-functionally to support customer needs and ensure seamless service delivery
Requirements
- 1+ year of experience handling issue resolution, troubleshooting, and escalations within defined SLAs/policies
- High school diploma or equivalent required
- Ability to de-escalate challenging situations confidently
Nice to have
- Experience in equipment, consumer, or commercial leasing operations (buyouts, assumptions, assignments, etc.) is a plus
Skills
- Utilize internal tools and systems to complete daily responsibilities with accuracy and efficiency
- Strong verbal and written communication skills
- Strong problem-solving and critical thinking skills
Compensation
- The pay range for this role is $18.00 to $24.00.
Benefits
- We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
- Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Company info
- While we may not have an immediate opening at this time, we are always looking for top talent and will reach out as positions become available in the posted locations.
- The CSR I maintains strong communication with management regarding any situations that could impact the company.
- Communicate effectively with leadership on issues that may impact customers or the business
- Ensure confidentiality of all customer and company information
- Follow all company policies, procedures, and regulatory requirements
Equal opportunity
- equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce.
- If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.
Apply directly at Columbia Bank →Create a free account for alerts like thisView Columbia Bank immigration profile
This listing is sourced directly from Columbia Bank's careers page and normalized into a canonical job model.