Workday

Workday

Technical Account Manager (Salt Lake City,UT)

USA, UT, Salt Lake City · Mid · Contract

Sponsorship not specifiedDetected 10 days ago
Project ManagementAccount ManagementHRHRISCustomer SuccessCustomer SupportLeadershipCommunicationMentoring

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 92 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card intent detected

Workday, Inc. obtained a prevailing wage determination for Software Developers in Boulder, COLORADO on 2026-06-15. No matching green-card filing appears in our data yet. The determination expires in 7 days (2026-09-12), and a green-card filing must follow before then or the employer starts over.+2 more active determinations on file

Green-card follow-through: 98%

Of 58 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 497 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

49 transfer filings in the last year, covering 49 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates.
  • The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers.
  • Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment

Responsibilities

  • Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations.
  • Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
  • Own and drive escalated issues blocking production success
  • TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams.
  • Manage challenging situations in a fast paced environment
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.
  • Team player with ability to engage across corporate functions (Managing Partners, Customer Support, Professional Services, Development and Product Management)

Requirements

  • BS or MS in a Technical Degree (ie.
  • 4+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
  • 4+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
  • 7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
  • 5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
  • Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials
  • Demonstrated leadership skills and experience with high-level stakeholders.
  • Ability to engage at C-Level
  • We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).
  • Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree.

Skills

  • Your work days are brighter here.

Compensation

  • $118,400 USD - $177,600 USD
  • $112,500 USD - $199,800 USD
  • In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

Benefits

  • Our Approach to Flexible Work
  • This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.
  • Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Company info

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The TAM ensures business objectives and goals alignment within teams.
  • They proactively identify opportunities to improve reliability and maintain availability of the Workday system, helping customers effectively manage their operations.
  • Champion and advocate for customers with internal and external stakeholders
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • Pilot new programs and drive continuous improvement initiatives for production customers

Equal opportunity

  • Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
  • If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.
  • Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
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This listing is sourced directly from Workday's careers page and normalized into a canonical job model.