Illumio

Staff Technical Account Manager

Virginia - Remote · Staff+

Sponsorship not specifiedDetected 60 days ago

Cloud PlatformsCybersecuritySIEMSOARFirewallZero TrustLeadershipCommunicationProblem SolvingOrganizational Skills

About the role

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience.
Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
OUR TEAM'S VISION: Illumio Technical Account Managers (TAMs) provide exceptional product knowledge and validated skills to help organizations streamline deployment and improve operations of their Zero Trust implementations.

Establish long-term relationships within assigned accounts while developing an understanding of the client's strategic goals and overall impact on mission and operational outcomes.
Lead and drive challenging requests across simultaneous client engagements, coordinating across customer stakeholders and internal Illumio teams.
Superb communication, presentation, and interpersonal skills including the ability to communicate effectively and build relationships with practitioners, architects, and senior leadership (including executive / mission stakeholders).
Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels.

Provide project leadership, coordination, and architectural guidance for the customer's cybersecurity, Zero Trust, and Illumio product initiatives in DoD/Military environments (Air Force preferred).
A solid technical background in advanced security (preferably with technical certifications).
Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture is preferred.
Experience supporting U.S. Military / DoD environments
U.S. Air Force experience strongly preferred.

Perform health checks, document findings, and provide best-practice recommendations.
Collect metrics and develop reports that illustrate program health and progress (adoption, outcomes, risk reduction, and operational readiness).
Although this is a home-office based position, applicants must be able to travel ~30% for customer visits.

Provide clear and constructive product feedback to Illumio Product Management teams based on military mission use-cases, operational constraints, and requirements.
Understand the customer's high-level business and mission challenges while functioning as an advisory resource for best practices and driving adoption of Illumio solutions.
Be a customer advocate within Illumio to ensure escalations are resolved in a timely fashion.
Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience.
Knowledge of cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices.
A solid technical background in advanced security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture is preferred.
Experience deploying enterprise security solutions, ideally in regulated or high-assurance environments.

This listing is sourced directly from Illumio's careers page and normalized into a canonical job model.