Glean
Designated Technical Support Engineer
New York, NY
Sponsorship not specifiedDetected 100 days ago
GitLLMsAgentic AICustomer SupportZendeskCommunicationOrganizational SkillsMicrosoft Teams
Stay score
odds of building a lasting career here
38Risky
Cap-exempt (no lottery)0
Sponsors this role85
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card intent detected
Glean Technologies, Inc. obtained a prevailing wage determination for Software Developers in Palo Alto, CALIFORNIA on 2026-06-24. No matching green-card filing appears in our data yet. The determination expires in 15 days (2026-09-21), and a green-card filing must follow before then or the employer starts over.
Files H-1B transfers
14 transfer filings in the last year, covering 14 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- We are professional, creative, passionate, and most importantly - customer-obsessed.
- By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.
- Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues
Responsibilities
- Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup.
- Create and maintain customer-specific runbooks and knowledge articles
- Work closely with teams across Glean to drive product, process, and service improvements
- As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base.
- Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.
- Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience
Requirements
- You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
- you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers
- you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction
Company info
- With customers across 50+ industries and 1,000+ employees in more than 25 countries, we're helping the world's largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
- We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh.
- Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users
- Educate customers on the use of Glean product features
- Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)
- Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them
- Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers' support experience
This listing is sourced directly from Glean's careers page and normalized into a canonical job model.