Nextgensecurity
Senior Service Specialist
Houston, TX · Senior · Full-time
Sponsorship not specified$10k-$25kDetected 5 days ago
SQLExcelCommunicationMicrosoft Office
About the role
- NextGen Security LLC
- Security and Surveillance
Responsibilities
- Perform Subscription (SSA/SUSP) renewal update for customer.
- Pre-sales support as needed
- Maintain and update service call records and client communication logs.
- Collaborate with internal teams to address client needs and deliver seamless service.
- NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services.
Requirements
- Bachelor or equivalent degree or experience
- Minimum of 5+ years of experience in service operations or a technician role.
- Experience with Microsoft Word, Excel, and Outlook.
- Experience with Microsoft SQL
- Knowledge and understanding of basic Network troubleshooting.
- Experience with Wireless network setups and products.
- If remoting into a customer's site is not an option, a site visit may be required.
- The ideal candidate is proactive, detail-oriented, and capable of handling multiple priorities with efficiency and professionalism.
- Certifications in Lenel, Genetec, CCURE, ProWatch, Gallagher, Milestone
- Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company
- Must possess a positive attitude and be willing to interact with customer, co-workers, and other personnel at all times
- Commitment to integrity and to the Company Standards and Procedures
- Attention to detail and accuracy is a must
Compensation
- Please submit your resume, references and your requested salary range when applying for this position below.
Benefits
- Full benefits package
Company info
- Full Time Employee
- Career Level
- Senior Service Specialist
- This position is one we hold in high regard in order to provide the level of service excellence our customers expect and deserve.
- More About Us
Equal opportunity
- We are an equal opportunity employer and drug- free workplace.
Apply directly at Nextgensecurity →Create a free account for alerts like thisView Nextgensecurity immigration profile
This listing is sourced directly from Nextgensecurity's careers page and normalized into a canonical job model.