CEI

Vision Solutions Consultant

Blue Ash, OH

Sponsorship not specifiedDetected 27 days ago

ComplianceCustomer SupportHIPAAEHR/EMRCommunication

About the role

The Patient Educator interfaces between patients who are interested in surgery and the medical, technical, and administrative staff.
They discuss cost and payment options including their intraocular lens options (ATIOLs).
They may also assist in maintaining relationship management systems including data entry of marketing and outcome data.

Practices urgency at all times with patients' time, as well as doctors' time and schedule, and manages patient flow
o Collaborates with administration for patient incentive letters, marketing for promotions, and gathering patient testimonials for practice materials and social media
o Sends practice, product and/or treatment, and financing information via email or mail to non-closed leads
o Follows up with non-closed leads via phone, email, portal or mail and records progress using tracking tools and/or spreadsheets

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand and walk and sometimes sit

While not required, the following are preferred qualifications associated with the job and will be under consideration.
Excellent verbal and written communication skills
Ability to interact with patients and all levels of employees in a courteous, professional manner at all times.
Knowledge of clinic
High School Diploma or GED equivalent required

Must be able to provide proof of identity and right to work in the United States
Favorable result on background check required
Demonstrates understanding of business and how actions contribute to company performance
Demonstrates excellent customer service skills
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Utilizes Electronic Health Record (EHR) system and all other software systems in accordance with company protocols
o Compiles and generates patient data using tracking tools and/or spreadsheets
Job may require other duties as assigned

o Discussion of patient's vision goals for after surgery
o Explanation of each lens or package options and the benefits and limitations of these technologies (as appropriate for patient's needs)
o Provides ATIOL educational materials to patients through different modalities (i.e., Rendia, video links, printed materials, etc.), and assists with maintaining patient access to these materials throughout the practice
o Communicates patient's vision goals and ATIOL interest
Displays a professional attitude, greets patients promptly with a smile, and thanks them when they leave
Complies with all company policies and procedures, including HIPAA (Health Insurance Portability and Accountability)
Serves as support to patients for patient education, counseling, and inquiries:

Cincinnati Eye Institute
Job Title: Patient Educator
Position Overview:
They provide in-person or virtual screenings, balanced education, and counseling to prospective patients regarding the benefits of surgery and their options.
Ideally, patient education starts before the patient comes in for cataract or refractive surgery evaluation.
This is managed by contacting the patients before their scheduled appointment via email, phone, or text messages and by sharing information verbally, in writing, or with links to short videos.
Once in the office, the Patient Educator meets with the patient prior to seeing the doctor, usually during the time after they have undergone technician exam procedures and is waiting to see the physician.
Essential Duties and

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
EyeCare Partners is an equal opportunity/affirmative action employer.

This listing is sourced directly from CEI's careers page and normalized into a canonical job model.