Logically
Managed Services Engineer II (Charleston area)
Charleston, South Carolina · Mid
Sponsorship not specifiedDetected 30 days ago
SQLAzureCybersecurityCustomer SupportLeadershipCommunicationCollaborationProblem Solving
About the role
- The Managed Services Engineer II is a representative of the company that interacts daily with all levels of the customer's workforce, from C-level to business and technical end-users.
- The Managed Services Engineer II diagnoses mechanical, hardware, software, and system failures using established procedures.
- This role will require being onsite at a client location, Monday through Friday 8AM - 5PM Eastern.
Responsibilities
- Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
- Maintain up to 85% utilization to support key performance indicator attainment and Logically service level agreements
- Drive for continuous CSAT scores to ensure consistent feedback from Logically's customer base
- Update, manage and troubleshoot workstation device connectivity and printer issues
- Perform network troubleshooting, network traffic analysis and debugging
- Manage Anti-Spam Policies and run virus scanning using Logically approved software
Requirements
- College Degree not required
- 2-4 years of experience in a closely related position doing MSP technical support/troubleshooting is preferred but not required
- Certifications preferred in one of the following;
Nice to have
- Enterprise Administrator Expert
- Experience in LAN/WAN and basic network troubleshooting
- Experience in workstation and laptop hardware support, including backup software configuration experience with common data protection applications
- Experience with Anti-Virus configuration with more than one A/V solution
- Experience with Microsoft Office Suite, Office 365, Azure, and Windows Operating Systems (Desktop and Server) and Kaseya is a plus
- Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment
- Strong interpersonal skills, including verbal and written communication skills along with excellent listening skills
- Ability to work in a team environment and demonstrate superior ⯠leadership, presentation, and planning ability, as well as verbal and written communication skills
Skills
- Managing modern technology has become increasingly complex.
- Logically closes that gap.
- Cyber-First.
- Future-Ready.
- Why Work for Us
- A culture built on doing the right thing
- Work at the forefront of cybersecurity and emerging technologies
- Collaborative, growth-oriented environment
- Competitive compensation and benefits
- Opportunities for professional development and advancement
Compensation
- Competitive compensation and benefits
Company info
- Adhere to company values while following best practices and operational procedures
- Work within Active Directory to create and terminate user accounts as part of onboarding/offboarding and reset passwords for related customer environments
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This listing is sourced directly from Logically's careers page and normalized into a canonical job model.