LifeStance Health

Senior Director, Design

USA-Remote · Director · Full-time

Sponsorship not specified$229k-$286kDetected 30 days ago

Machine LearningA/B TestingDesign SystemsAccessibilityAR/VRResearchLeadershipCollaboration

About the role

Champion the User: Be the ultimate advocate for our users in all product decisions.
Hire top talent and foster an environment of psychological safety, craftsmanship, collaboration, growth, and innovation
Be the standard-bearer for quality, establishing processes and systems that ensure we ship polished, thoughtful, and impactful work.

As Senior Director, Design, you will lead and scale LifeStance's design organization (Product Design, Research, Service Design, Content, and related disciplines).
You will own the strategy for delivering cohesive, end-to-end experiences across the patient journey and the workflows of all key user groups-patients, clinicians, operations staff, referring providers, and payors.
Translate strategic priorities into coherent design roadmaps and initiatives
Evangelize design thinking across the organization-ensure design is deeply woven into how decisions are made
Champion the User: Be the ultimate advocate for our users in all product decisions. Drive a culture of deep user empathy and leverage research and data to inform our design direction.
Build, mentor, and lead a multidisciplinary design organization (product designers, design ops, design managers, and research)
Champion and elevate the craft of design across the organization. Be the standard-bearer for quality, establishing processes and systems that ensure we ship polished, thoughtful, and impactful work.
Partner with Product, Engineering, Clinical leaders, and Operations to integrate design thinking early
Help measure and define design-led KPIs (e.g. adoption, retention, NPS, usability metrics, engagement) and tie design work to business outcomes
Act as design representative in executive-level discussions, board-level discussions, and external forums

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear.
The employee is frequently required to walk.
The employee must be able to lift and/or move objects up to 25 pounds.

Passion, empathy, and sensitivity-you deeply care about improving mental health access, experience, equity
Qualified candidates must be legally authorized to be employed in the United States
Experience in behavioral health, clinical workflows, telehealth, or health operations
Experience working with AI/ML/personalization in design
setting up process, structure, metrics, design governance
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position.
LifeStance is an equal opportunity employer.

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.
Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs.
But we make it happen with the best team in mental healthcare.
As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values

We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Please note: This contact is intended solely for accommodation requests.
This contact is intended solely for accommodation requests.

This listing is sourced directly from LifeStance Health's careers page and normalized into a canonical job model.