Fiserv
Principal Advisor, AI Partnerships
Sunnyvale, California · Principal · Contract
Sponsorship not specified$183k-$276kDetected 2 days ago
ComplianceProduct StrategyVendor ManagementLeadershipCommunicationCollaborationPublic Speaking
About the role
- You will lead third-party partner intake, evaluation, onboarding, and governance for the Agent Marketplace, helping financial institutions and merchants access AI-powered agents across front-, middle-, and back-office experiences.
- You will work across product, partnerships, risk, legal, compliance, security, and engineering to build a scalable onboarding model that supports innovation while maintaining enterprise-grade controls, regulatory alignment, and platform integrity.
Responsibilities
- Lead the end-to-end intake, evaluation, onboarding, and governance process for third-party vendors building AI-powered agents for the Agent Marketplace.
- Define and operationalize a risk-tiered partner onboarding model that balances speed, platform scalability, regulatory expectations, and enterprise control requirements.
- Partner with product, engineering, legal, compliance, risk, security, and business stakeholders to establish onboarding standards, review criteria, and approval workflows.
- Evaluate prospective partners based on strategic fit, technical readiness, operational maturity, risk profile, and alignment with platform requirements.
- Build governance frameworks for ongoing partner oversight, including monitoring requirements, escalation paths, issue management, and policy adherence.
- Develop intake processes, documentation standards, decision frameworks, and lifecycle controls that support repeatable partner onboarding at scale.
- Collaborate with platform and marketplace teams to align third-party agent enablement with product strategy, commercialization goals, and client needs.
- Present partner recommendations, onboarding status, and risk considerations to senior leadership and cross-functional stakeholders to support timely decision-making.
- Identify process gaps, control improvements, and ecosystem opportunities that strengthen the Agent Marketplace operating model and partner experience.
- Experience assessing partner capabilities in artificial intelligence, automation, software platforms, application programming interfaces, or related technology ecosystems.
Requirements
- 8+ years of experience in partnerships, product management, vendor management, fintech strategy, risk operations, or a related function supporting technology platforms or regulated environments.
- 8+ years of experience evaluating and onboarding third-party vendors, technology partners, or platform participants using structured governance, due diligence, and operational review processes.
- 8+ years of experience working across legal, compliance, risk, security, product, and engineering teams in financial services, fintech, payments, banking technology, or a similarly regulated industry.
- 8+ years of experience building or improving operating models, controls, or cross-functional processes that support scalable platform growth and risk management.
- Experience presenting complex partnership, governance, and risk recommendations to senior leaders and executive stakeholders.
- Experience with AI agent ecosystems, marketplace platforms, or developer platforms.
- Experience supporting third-party risk management, model governance, regulatory compliance, or enterprise control frameworks.
- Experience in banking, merchant acquiring, or financial institution technology environments.
Compensation
- $183,000.00 - $276,000.00
- These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.
- For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.
Benefits
- No-cost mental health support through Employee Assistance Programs.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
- Bachelor's Degree in business, technology, finance, public policy, or a related field, or equivalent combination of education, related experience and/or military experience.
Company info
- Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Equal opportunity
- Fiserv is proud to be an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
- If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.
- Please note our AskHR representatives do not have visibility to your application status.
Visa & Work Authorization
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
- Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
This listing is sourced directly from Fiserv's careers page and normalized into a canonical job model.