American Capital Group

American Capital Group

IT Support Technician

Bellevue, WA

Sponsorship not specified$27k-$33kDetected 1 day ago
PowerShellAzureJiraExcelRecruitingHROnboardingCommunicationCollaborationMicrosoft OfficeConstruction ManagementCompTIA

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odds of building a lasting career here

15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.

Lottery odds assume a STEM candidate.

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About the role

  • Process user requests, including software installations, equipment provisioning, and access requests, while meeting established service levels.
  • The responsibilities above are not all-inclusive.
  • At American Capital Group, "Our mission is to be an innovator and leader in multifamily housing solutions." To fulfill this mission, we prioritize respect, collaboration, integrity, and transparency.

Responsibilities

  • Serve as the first point of contact for IT support requests, troubleshooting hardware, software, and connectivity issues, and escalating complex issues as needed.
  • Set up, configure, deploy, and maintain desktops, laptops, mobile devices, workstations, printers, conference room technology, and other IT equipment.
  • Support employee onboarding and offboarding by managing user accounts, Microsoft 365 and Azure AD/Entra ID access, password resets, and multi-factor authentication.
  • Maintain accurate IT asset inventory, equipment records, and lifecycle documentation.
  • Create and maintain technical documentation, support knowledge base articles, respond to potential security threats, and promote cybersecurity best practices.
  • Identify recurring technical issues, recommend process improvements, and contribute to enhancing IT support documentation and workflows.
  • Our commitment to integrity and transparency not only shapes the way we do business but also how we support and appreciate our dedicated team members.
  • A fun culture with team building activities and events.

Requirements

  • 1+ years of experience in an IT support, help desk, or service desk role (internships and customer-facing technical roles count).
  • Associate degree or higher in Information Technology, Computer Science, Information Systems, or a related field.
  • Working knowledge of Windows desktop environments and Microsoft 365.
  • Familiarity with Active Directory or Azure AD / Entra ID for basic account administration.
  • Flexibility to work additional hours may be required to meet company/project needs.

Nice to have

  • CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900) certification (preferred).
  • Experience with ticketing platforms such as ServiceNow, Jira Service Management, or Freshservice (preferred).
  • Familiarity with ITIL v4 foundations or other service management frameworks (preferred).
  • Basic scripting (PowerShell) for routine task automation (preferred).

Compensation

  • 401k contribution opportunity with an annual company match.

Benefits

  • Competitive medical, dental, and vision benefits.
  • Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).
  • Paid vacation starting at three weeks and increasing with tenure.

Company info

  • Our Mission & Culture At American Capital Group, "Our mission is to be an innovator and leader in multifamily housing solutions." To fulfill this mission, we prioritize respect, collaboration, integrity, and transparency.
  • WE ARE AN EQUAL OPPORTUNITY EMPLOYER & AFFIRMATIVE ACTION EMPLOYER We are a proud Equal Opportunity Employer and are dedicated to fostering an inclusive workplace.
  • Our commitment to equality, respect, and inclusivity means we strive to reflect the communities we serve and welcome the unique contributions that come from diverse perspectives.
  • By nurturing these values and striving to innovate in multifamily housing, we create a stronger, more successful company where everyone has the opportunity to thrive.
  • We are a proud Equal Opportunity Employer and are dedicated to fostering an inclusive workplace.
  • What We're Looking For

Equal opportunity

  • A company-wide commitment to diversity and inclusion.
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This listing is sourced directly from American Capital Group's careers page and normalized into a canonical job model.