Tax Relief Advocates

Tax Relief Advocates

Junior Case Advocate

Irvine California · Junior · Full-time

Sponsorship not specifiedDetected 71 days ago
Customer SupportCommunication

About the role

  • We're on fire with growth-and you're invited to fuel it!
  • In 2024, TRA skyrocketed to #756 on the Inc.
  • 5000 list, ranking among America's fastest-growing private companies based on explosive percentage revenue growth over the last three years.

Responsibilities

  • Connecting with Clients: Be the friendly voice on the phone, assisting with document collection, scheduling appointments, and answering final questions during case closings.
  • As a Junior Case Advocate, you'll be providing critical support to keep cases moving smoothly and clients feeling supported.
  • Embracing a "Work Hard, Play Harder" philosophy, we aim to create a meaningful impact that extends beyond our local roots to communities across the United States and beyond.
  • Certified awesome to work for-by our own team!

Requirements

  • Proven ability to de-escalate tense situations with calm and professionalism.

Nice to have

  • Experience (preferred but not required):

Skills

  • Stellar communication skills-both written and verbal-to connect with clients and colleagues effectively.
  • Multitasking prowess, prioritizing tasks to meet deadlines without breaking a sweat.
  • Strong memory and attention to detail to keep case details straight.
  • Comfort with computers and standard office tech to stay organized and efficient.
  • Work with unresponsive clients to re-engage them, using your de-escalation skills to rebuild trust and keep cases on track.

Benefits

  • Knowledge of tax resolution is a bonus!
  • Closing with Confidence: Take ownership of Third-Party Origination (TPO) cases, conducting closing calls and ensuring clients leave with clarity and satisfaction.
  • Education: A high school diploma or equivalent.
  • Our mission is to guide individuals nationwide through the tax resolution process with trust, compassion, education, and unwavering dedication.

Company info

  • Step in for Case Advocates when they're out, handling urgent cases, call-back requests, and client communications with ease.
  • 40 hours per week
  • Apply today to join our dynamic team right here in Irvine, CA!
  • We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer.
  • We value diversity and encourage all qualified individuals to apply.
  • At Tax Processing Solutions, we are fueled by a passionate commitment to serve our clients and communities with empathy and integrity.
  • We've earned the prestigious BBB Torch Award for Ethics not once, but twice (2021 and 2024)-a rare honor awarded every three years for excellence in character, culture, customers, and community.
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