EverCommerce
EverWell - Customer Success Team Lead US (Remote US)
Remote- US
Work authorization requiredDetected 1 day ago
Stakeholder ManagementRecruitingCustomer SuccessCommunicationCollaborationMentoring
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Together we make up EverWell, an EverCommerce vertical.
- We've got big goals and we're ready to achieve them.
- Where The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia.
Responsibilities
- We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.
Compensation
- The target base compensation for this position $120,000 USD per year with a variable component included in most US locations.
Benefits
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- Lead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow, succeed and do their best work.
- Build strong relationships with your own portfolio of customers, helping them get the most out of SalonBiz and achieve their business goals.
- Help customers succeed from day one by guiding them through onboarding, adoption and long-term success.
- Spot challenges early and work with your team to keep customers engaged, supported and set up for success.
- Find opportunities to help customers grow, encouraging greater product adoption and use of our payments solutions.
- Step in when needed to support your team with complex customer conversations and escalations.
- Share ideas and improve the way we work, helping shape processes that make life easier for both customers and the team.
- Create a positive team environment where collaboration, accountability and continuous learning are part of everyday work.
- Proven success leading a high-performing Customer Success team in a SaaS environment, with strong results across retention, customer growth and team performance.
- A track record of enabling and empowering teams to take ownership, make decisions and consistently deliver exceptional customer outcomes.
- Experience building a culture of accountability through coaching, clear expectations and continuous development.
- Strong commercial acumen, with the ability to balance customer success, retention and revenue growth.
- Confidence using customer health metrics and performance data to drive priorities and improve outcomes.
- Exceptional stakeholder management and communication skills, with the ability to influence across all levels.
Equal opportunity
- EverCommerce is an equal opportunity employer and we value diversity at our company.
Visa & Work Authorization
- Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
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This listing is sourced directly from EverCommerce's careers page and normalized into a canonical job model.