Gongio

Senior Manager, Professional Services Team

New York City · Senior

Sponsorship not specified$140k-$210kDetected 16 days ago

OKRsCustomer SuccessLeadershipCommunicationTime Management

About the role

Gong harnesses the power of AI to transform how revenue teams win.
The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams.
For more information, visit www.gong.io.

Lead and coach a functionally matrixed team by setting clear goals, providing ongoing feedback, and fostering a high-performing, inclusive culture
Manage operational planning and reporting, including team staffing, utilization, capacity, time-to-live, budget, and risk tracking
Drive continuous improvement of delivery processes to enhance efficiency, scalability, and quality
Support ongoing enablement to grow the team's technical depth, business acumen, and delivery capabilities
Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align implementation strategy with customer and business outcomes
Maintain expertise in product functionality and implementation methodology to guide execution and planning
Partner with senior PS leadership on strategic initiatives to advance team OKRs, delivery standards, and organizational scale

8+ years of experience in Professional Services or consulting, ideally in enterprise SaaS, including 5+ years managing software implementation projects
3+ years of experience as a people leader with a focus on developing high-performing teams and emerging leaders
Proven ability to oversee complex service portfolios, managing scope, timeline, budget, and risk
Track record of high customer satisfaction and strong executive stakeholder engagement
Skilled problem solver with the ability to address complex, interdependent challenges
Willingness and ability to travel up to 10%
Strong prioritization and time management skills across multiple concurrent projects
Proactive, solutions-oriented leader with a high-energy, "can-do" approach
Thrives in fast-paced, evolving environments and adapts well to shifting priorities
Strong execution mindset with a focus on operational excellence and scalable process improvements

At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations.
The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits.
Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
So if this sounds like something that interests you regardless of compensation, please reach out.
The annual salary hiring range for this position is $140,000-$210,000 USD.

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Work from home stipend to help you succeed in a remote environment.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location.

Serve as an escalation point for internal teams and customers, resolving issues promptly and maintaining strong relationships
At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations.

This listing is sourced directly from Gongio's careers page and normalized into a canonical job model.