Parloa

Senior Product Marketing Manager

New York Office; Remotely in the USA · Senior

Sponsorship not specified$160k-$180kDetected 34 days ago

HelmAgentic AIComplianceSalesSAPRecruitingCustomer SupportResearchLeadershipCommunicationCollaboration

About the role

At Parloa, our AI agents turn customer conversations into lasting loyalty.
As a Senior Product Marketing Manager at Parloa you will be an architect of how Global 2000 companies rethink their entire customer experience infrastructure.
you are defining the new standard for human-AI interaction in the enterprise.

Lead strategic "big bet" industry initiatives by taking the helm on high-stakes cross-functional projects that help us keep growing revenue 3X.
This might include key deal cycles, industry-defining research, strategic partner engagements, or executive event participation.
A proven track record of supporting enterprise sales teams with storylines, collateral, enablement, and deal support.
When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.
You will be expected to communicate with confidence and authority, think and act strategically, operate autonomously, and collaborate seamlessly across departments and time zones.
Specifically, you will lead industry product marketing efforts in support of our commercial teams as they continue to land 7-figure deals.
Develop compelling content to support industry-focused sales initiatives and joint marketing with our largest partners, be the expert for enablement sessions, and guide communication efforts across multiple audiences and channels.
As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.

5-8 years of experience in Product Marketing roles, or 8 years of experience working alongside a
5-8 years of experience in Product Marketing roles, or 8 years of experience working alongside a PMM team in related roles: partner marketing, industry marketing, sales enablement, B2B direct marketing, etc.
Whether it's on webinars, at company events, or training the whole Sales team on new products and initiatives, you can capture an audience's attention.
We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.

$160,000 - $180,000 USD
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA.
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We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

making every conversation seamless, intelligent, and genuinely helpful.
If you care about shaping how businesses and customers connect at scale-and want your work to matter in real, everyday moments-this is where you do it.
At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks.
We operate in a category that's evolving fast, where the bar is high, and the problems are complex.
We hire people who think in solutions, communicate with clarity, and follow through.
People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
You will help us define how the Global 2000 perceives the shift to agentic CX for service, sales, and marketing, ensuring we are the undisputed category leader.
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.

This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.