ID.me
Manager, Forward Deployed Engineering
United States (U.S.) · Senior · Full-time
Sponsorship not specified$63k-$800kDetected 8 days ago
ComplianceLeadershipCommunication
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- ID.me is looking for a Manager of Forward Deployed Engineering to sit within Product Operations and act as the connective tissue between our customers, our product team, and engineering.
- This role is fully remote and does require travel 20% to customer sites.
Responsibilities
- Document and route customer-reported issues, edge cases, and feature gaps so product ontology and engineering have the context they need without having to talk to the customer directly.
- Build repeatable processes (templates, intake forms, escalation paths) that keep customer problems from getting lost or garbled between teams.
- Manage and grow a team of forward deployed engineers, setting clear goals and providing technical and career mentorship.
- Build, maintain, and prioritize the team's backlog of customer-driven work, balancing urgent customer needs against long-term platform and ontology investments.
- Partner with Product Operations and Engineering leadership to align FDE work with broader roadmap and capacity planning.
- Build durable, trusted relationships with customer technical and business stakeholders, acting as a face of ID.me during implementation, expansion, and escalation moments.
- Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again.
- Over 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships.
Nice to have
- Background in identity proofing, fraud, or data/knowledge graph and ontology systems.
- Prior experience at a high-growth B2B SaaS or platform company.
- All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity.
- Upon request we will provide you with more information about such accommodations.
- ID.me participates in E-Verify.
Compensation
- The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
Benefits
- Over 175 million users experience streamlined login and identity verification with ID.me at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations.
Company info
- At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process.
- About the Role ID.me is looking for a Manager of Forward Deployed Engineering to sit within Product Operations and act as the connective tissue between our customers, our product team, and engineering.
- Serve as the primary translator between customers and ID.me's product ontology and engineering teams - turning ambiguous, in-the-field customer problems into precise technical requirements, data model implications, and well-scoped engineering asks.
- Travel on-site or join deep working sessions with customers as needed to understand their environment firsthand.
This listing is sourced directly from ID.me's careers page and normalized into a canonical job model.