Profound

Manager, Implementation

New York, New York · Mid

Sponsorship not specified$150k-$200kDetected 8 days ago

FigmaValuationCustomer SuccessCommunicationMentoring

About the role

Note: All official communication from Profound will come from a @tryprofound.com http://tryprofound.com email address. #LI-PRO Note: All official communication from Profound will come from a @tryprofound.com email address.

Build the enablement infrastructure including session templates, help content, and follow-up sequences to make onboarding scalable without sacrificing quality
Coach and develop your team, setting clear expectations and holding the group accountable to onboarding quality and time-to-value targets
Understand the gap between "sold" and "successful," and is ready to build and lead a team around that motion
Comfortable operating in ambiguity and building systems and teams rather than inheriting them
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains

Profound is the marketing platform for the AI era.
As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it.
Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.
You are not stepping into a finished system or an existing team - you are defining how onboarding works at scale and hiring the people who will run it alongside you.

For this role, the expected base salary range is $150,000 to $200,000 before variable compensation.

5+ years of experience in customer success, onboarding, implementation, or customer education, including some experience directly managing or mentoring others

Design scaled onboarding curriculum that serves as the primary implementation motion for Scaled and Mid-Market customers
Serve as the internal expert on how customers actually use Profound and translate that into stronger programs, content, and strategy
Build playbooks, systems and training programs to educate customers at scale

This listing is sourced directly from Profound's careers page and normalized into a canonical job model.