HCSC
Senior Workforce Planning Analyst - HealthSpring
TN - Nashville · Senior
No sponsorship$56k-$124kDetected 2 days ago
SQLForecastingBudgetingExcelCustomer SupportCommunicationProblem Solving
About the role
- Workforce Planning Analyst is responsible for supporting workforce management and operational planning activities for customer service operations within HCSC's HealthSpring line of business.
- This role plays a key part in the annual budgeting process, workload forecasting, capacity planning, and supplier resource management to ensure optimal staffing levels and service performance.
- The position also oversees business continuity and staff reallocation planning, while coordinating and scheduling all off-phone activities across the customer service organization to ensure operational efficiency and service excellence.
Responsibilities
- include monitoring real-time operational performance, optimizing resource utilization, developing and maintaining workforce measurement tools and reporting processes, and supporting data-driven decision-making.
Requirements
- Bachelor degree and 2 years of experience analyzing workforce data and making scheduling recommendations on staffing OR 6 years of experience analyzing workforce data and making scheduling recommendations on staffing.
- Experience with Workforce Management software
- Experience with NICE IEX and Variant Operations Manager software.
- Advanced proficiency with Excel to include (pivot tables, VLOOKUP, macros, SQL).
- Ability to travel.
- Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship.
- PC experience to include Word, Excel, and PowerPoint.
- Experience building and maintaining workforce forecasting models.
- Ability to develop executive reporting dashboards and present data to senior leadership.
Nice to have
- Preferred Job Qualifications:
Skills
- At HCSC, our employees are the cornerstone of our business and the foundation to our success.
- Interpersonal and organizational skills.
- Analytical and problem solving skills.
- Clear and concise written and verbal communication skills.
Compensation
- The compensation offered will vary depending on your job-related skills, education, knowledge, and experience.
- This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
- $55,900.00 - $123,500.00
- Exact compensation may vary based on skills, experience, and location.
- Base Pay Range
Benefits
- At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.
- Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
- The compensation offered will vary depending on your job-related skills, education, knowledge, and experience.
- This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
Equal opportunity
- We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued.
Visa & Work Authorization
- Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship.
This listing is sourced directly from HCSC's careers page and normalized into a canonical job model.