Ziosk
Product Manager - Customer Experience and Surveying (on-site)
Plano, TX · Senior
Sponsorship not specifiedDetected 27 days ago
Product ManagementProduct StrategyAgileCustomer Success
About the role
- Product Manager - Customer Experience and Surveying - Plano, TX Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!
- Have you ever used a tablet to pay at a restaurant?
- Familiarity with loyalty programs and online marketing campaigns encouraged. +You will be expected to understand market trends, anticipate competitor moves, and position our product accordingly based on the attached competitive landscape.
Responsibilities
- Lead the design, implementation, and optimization of digital survey programs across in-venue, mobile, email, and web channels.
- Define best practices for survey structure, question design, branching logic, and response optimization to maximize completion rates and data quality.
- Lead agile delivery efforts with an external development partner, ensuring high-quality and on-time releases.
- Build differentiators that directly compete with leading platforms identified in the competitive analysis.
- Drive customer interviews, prototype testing, and usability studies to validate product-market fit.
- Partner with Sales, Marketing, and Customer Success to develop launch playbooks, positioning strategies, competitive battle cards, and onboarding programs.
- Leverage the competitive analysis to identify market gaps, feature parity opportunities, unique selling points, and areas where AI can create meaningful differentiation.
Requirements
- 5 + years of experience in product strategy or management, with at least 2 years in a senior role focused on Customer Experience, Online Reputation Management or loyalty campaigns.
- Demonstrated experience with survey platforms or feedback tools (e.g., Qualtrics, Medallia, SurveyMonkey, or similar), including designing surveys that drive high engagement and actionable insights.
- Candidates must be eligible to work in the U.S. and be able to commute daily to Plano, TX.
- To The Table - Qualifications
- Strong track record of building software platforms alongside internal and external partners, and aligning stakeholders across Product, Engineering, Sales, and Marketing.
- Expertise in UX principles, journey mapping, digital survey design (question methodology, logic flows, and response optimization), and data-driven product development.
- Ability to develop differentiated strategies grounded in market analysis, customer insight, and practical AI use cases that drive measurable customer and business value.
- Bachelor's degree in Business, Product Design, Computer Science, or a related field. MBA or similar advanced degree is preferred.
- Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano, TX. No agencies or third-party recruiters, please.
Nice to have
- Familiarity with AI-driven analytics, personalization, sentiment analysis, predictive insights, or workflow automation in customer experience, loyalty, or marketing technology platforms is strongly preferred.
- Bachelor's degree in Business, Product Design, Computer Science, or a related field.
- MBA or similar advanced degree is preferred.
Compensation
- Ziosk is an Equal Opportunity employer offering competitive benefits and compensation.
Benefits
- Own and define the platform vision, feature roadmap, and value proposition for a data-powered Customer Experience Management or similar solution.
Company info
- Define pricing models, market segmentation, and channel strategy tailored for enterprise and mid-market customers.
This listing is sourced directly from Ziosk's careers page and normalized into a canonical job model.