BJ's Wholesale Club

Front End Lead Full Time

Abingdon, Maryland · Full-time

Sponsorship not specified$20k-$24kDetected 4 days ago

Customer SupportLeadershipCollaborationMentoring

About the role

Oversees the frontline in the absence of the Front End Manager.
The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results.
Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner.

Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.
Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.
Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
Maintain visible accurate signage
Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
Drives membership metrics through acquisition, retention, loyalty and experience programs.
Drives member engagement, speed, and productivity on the front end.

Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
Prior leadership experience preferred.
Prior Membership or sales knowledge and experience preferred.
Prior cashier experience preferred.

Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.*

This listing is sourced directly from BJ's Wholesale Club's careers page and normalized into a canonical job model.