Fiserv

Director, Business Process Analysis - AI Enablement

Omaha, Nebraska · Director · Contract

Sponsorship not specifiedDetected 4 days ago

Data VisualizationProject ManagementProcess ImprovementCadenceLeadershipCommunicationCollaboration

About the role

As Director, Business Process Analysis - AI Enablement, you will lead the operating rhythm that keeps implementation work moving with discipline, visibility, and accountability.
You will partner across business, product, technology, data, risk, and operations to improve delivery performance, scale AI-enabled ways of working, and translate strategic priorities into measurable operational results.

Lead day-to-day operating cadence across the implementation function, including governance routines, escalations, and cross-functional decision support.
Drive weekly project tracking, scorecards, and executive reporting to monitor schedule, budget, risks, and outcome key performance indicators.
Own the continuous improvement agenda by standardizing intake-to-delivery processes, reducing handoff inefficiencies, and applying lessons learned across implementation workflows.
Lead AI enablement efforts by identifying high-value use cases, supporting deployment of AI-enabled tools including unframe.ai, and scaling capabilities that improve quality, speed, and operational efficiency.
Direct current-state and future-state process mapping, gap analysis, requirements definition, and control point design to support scalable and compliant process improvements.
Experience using executive reporting, scorecards, and performance metrics to manage delivery outcomes, identify risks, and support decision-making.

8+ years of experience in implementation leadership, business transformation, consulting, or operational improvement within financial services, payments, or technology environments.
8+ years of experience leading cross-functional initiatives involving portfolio management, process redesign, technology enablement, or operational execution.
8+ years of experience leading current-state and future-state process mapping, gap analysis, business requirements definition, and process control design.
8+ years of experience deploying AI, automation, analytics, or decision-support tools to improve delivery quality, cycle time, cost efficiency, or operational performance.
8+ years of experience establishing governance frameworks and controls that align business priorities with risk, compliance, and technology standards.
Experience supporting enterprise transformation within a client implementation or service delivery organization.
Experience with Lean, Six Sigma, Agile, or similar structured improvement methodologies.
Experience with process mining, workflow analytics, or data visualization tools.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

No-cost mental health support through Employee Assistance Programs.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.
Bachelor's degree in business, information systems, engineering, operations, or a related field, or equivalent combination of education, related experience and/or military experience.
Master's degree in business, operations, technology, or a related field, or equivalent combination of education, related experience and/or military experience.

Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Fiserv is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.
Please note our AskHR representatives do not have visibility to your application status.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This listing is sourced directly from Fiserv's careers page and normalized into a canonical job model.