Centric Software
Senior Technical Support Engineer
San Francisco, CA · Senior
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About the role
- With a primary focus on our North America customers, you'll address their inquiries and provide efficient solutions.
- Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market.
- To apply for this position please log into our website at www.centricsoftware.com.
Responsibilities
- Collaborate with R&D, Services, Cloud Operations, and Pre-sales teams to address bugs and ensure project timelines.
- Manage complex customer accounts and understand their hardware and software setups.
- We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.
- Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
- This role is ideal for individuals eager to drive innovation and leverage cutting-edge AI technologies to enhance our product offerings at Centric Software.
Requirements
- Demonstrated expertise in customer-facing roles, coupled with strong software troubleshooting skills
- Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud )
- Bachelor's or Master's degree in computer engineering, IT, Fashion Design, or a related field.
- Minimum of 5 years' experience in a similar role, preferably within the technology or fashion industry.
- Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.
- If you are passionate about AI/ML and possess the technical expertise to transform ideas into reality, we encourage you to apply.
- Achieve proficiency in Centric 8 software installation and functionality.
- Competitive salary and comprehensive benefits package.
- A dynamic and collaborative work environment within an international team.
- Opportunities for professional growth and skill development in a rapidly evolving industry
Compensation
- Competitive salary and comprehensive benefits package.
Company info
- We're here to challenge the status quo-and we're looking for brilliant people who want to do the same.
- Ensure system availability and functionality for customers.
- Establish credibility with internal and external customers.
This listing is sourced directly from Centric Software's careers page and normalized into a canonical job model.