Scls
Customer Service Rep (Wed - Sat, 3:00pm - 1:00am)
Groveport, OH
Sponsorship not specifiedDetected 12 days ago
ExcelLogisticsCustomer SupportCommunicationProblem SolvingMicrosoft OfficeWarehouse Management System
About the role
- The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service.
- The CSR acts as a liaison between the customer and Saddle Creek, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner.
Responsibilities
- generate pick tickets, receipts, shipping documents, and billing invoices
- Maintain current customer contracts accurately and in a confidential manner
- This position will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public.
- Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
Requirements
- High School Diploma or GED required.
- Must have at least six (6) months of experience in a customer service role.
- Knowledge, Skills and Abilities
- Ability to follow both written and verbal instructions
- Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law.
- Generating and retention of all required reporting for the customer and Saddle Creek
- Education/Experience
- Strong communication both verbally and in writing, especially through e-mail and over the phone
- Strong interpersonal skills
- Good problem solving and prioritizing skills
- Ability to effectively manage and resolve conflict
- Attention to detail to prepare and maintain accurate records and reports
- Technology savvy
Nice to have
- Associates' Degree preferred
- Experience with working with a warehouse management systems (WMS) is preferred.
- Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
Skills
- Why Work for Saddle Creek?
- Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment.
Compensation
- HSA with annual employer contribution
Benefits
- Benefits package including medical, dental, vision and medical reimbursement
- Medical employee-only premium less than $10/week with wellness discounts
- HSA with annual employer contribution
- Vacation immediately upon hire
- Tuition reimbursement
- Company paid life insurance and short term disability
This listing is sourced directly from Scls's careers page and normalized into a canonical job model.