Scholastic
Payment Representative III
Jefferson City, Missouri · Mid · Full-time
Sponsorship not specifiedDetected 11 days ago
ExpressComplianceSalesforceSalesExcelCustomer SupportResearchCommunicationProblem SolvingMicrosoft OfficeAccounts Payable
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odds of building a lasting career here
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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This position plays a key role in making sure Accounts Receivable is following the PCI guidelines working in a secured environment. All of the work is time sensitive and will need to be completed in a timely manner to meet department service level requirements.
- · This position will be responsible for generating tokens for all credit card orders we receive through email, fax and white mail. They will then be responsible for redacting the credit card number
Requirements
- Confidentiality required.
- Excellent written and oral communication skills with the ability to express thoughts clearly, know how to listen, and contribute in a team environment.
- Must be able to multi task and utilize multiple systems at a time.
- Must be willing to make decisions and use judgment in resolving customer problems.
- Work independently with high degree of accuracy and attention to detail.
- Outlook, Excel and Word experience required.
- Customer Service experience required.
- Excellent problem solving abilities.
- Abide by strict Payment Card Industry (PCI) Compliance and Security Guidelines.
- Computer skills, including website navigation and usage preferred.
- Previous business phone etiquette is preferred.
- Must pass back ground check.
Nice to have
- This position plays a key role in making sure Accounts Receivable is following the PCI guidelines working in a secured environment.
- All of the work is time sensitive and will need to be completed in a timely manner to meet department service level requirements.
- This position will be responsible for generating tokens for all credit card orders we receive through email, fax and white mail.
- They will then be responsible for redacting the credit card number
- Will assist in processing credit card exception reporting.
- Will need to be able to research credit card orders through Oracle, the AS400 and other Web Based programs.
- Communication includes internal transfer calls from other customer service agents as well as from our St Charles Inside sales office.
- Will provide feedback to the NSO management team and perform other duties as required.
Compensation
- Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.
Company info
- Will take incoming calls assisting customers with the credit card orders as well as make out bound clarification calls.
Equal opportunity
- EEO Statement:
- Equal Opportunity Employer.
- EEO is the Law Poster
- EEO Scholastic Policy Statement
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This listing is sourced directly from Scholastic's careers page and normalized into a canonical job model.