Mitratech
Operations Associate
Remote US
Sponsorship not specifiedDetected 5 days ago
CRMCustomer SupportZendeskLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- For over 35 years, the experts at Mitratech have been focused on solving complex needs.
- Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
- As we continue to grow, we're always looking for resourceful, enthusiastic, and fresh perspectives.
Responsibilities
- Respond to law firm inquiries via support tickets and phone calls, delivering timely and professional service
- Utilize Zendesk or other CRM software for daily support issues and phone calls
- Cross-train and support other team members within Law Firm Services when needed or as requested by department manager
- Support additional projects and initiatives as directed by department leadership
Requirements
- Minimum of two years of experience in a customer support or operational support role
- Maintain a strong understanding of Quovant services
Skills
- Ability to work effectively in a team environment with a strong commitment to team success
- Ability to prioritize competing tasks and adapt in a fast-paced environment
- Demonstrated ability to quickly learn proprietary software and adapt to evolving processes
- Strong working knowledge of Microsoft Office
- Strong problem-solving skills
- Strong verbal and written communication skills
- Proficient working with AI-powered tools, including Zendesk AI features, to improve workflow and team efficiency
- Must be organized and detail-oriented
- Ability to maintain complete confidentiality
- Experience with Zendesk or similar CRM/ticketing platforms preferred
- Prior experience in Business-to-Business services environment preferred
- High school diploma or general education degree (GED) with a minimum of two years of related experience required
Compensation
- $40,000 - $42,000 Annually USD
- Total compensation includes US employee benefits and annual bonus eligibility.
- Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
Benefits
- Health, Dental & Vision Insurance *
- Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- FSA & HSA Options
- LinkedIn Learning Platform
Company info
- We are an equal-opportunity employer that values diversity at all levels.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
- Career Advancement & Professional Development Opportunities
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This listing is sourced directly from Mitratech's careers page and normalized into a canonical job model.