EvenUp
Senior Software Engineer, Builders
Toronto (hybrid) · Senior · Full-time
Sponsorship not specifiedDetected 58 days ago
TypeScriptPythonFull-Stack DevelopmentCode ReviewMachine LearningCommunicationCollaboration
About the role
- As a Senior Software Engineer on our Builders, you'll be the person EvenUp turns to when something critical breaks for a customer and the clock is ticking.
- You'll investigate and resolve high-severity issues across our product, ship targeted fixes under pressure, and then - critically - dig into root causes to make sure the same issue doesn't come back.
- This role is equal parts detective, surgeon, and architect.
Responsibilities
- Own the full lifecycle of an escalation: from initial investigation and customer-facing updates to root cause analysis and long-term remediation
- Identify recurring patterns in escalations and drive systemic improvements - better monitoring, cleaner failure modes, improved error handling
- Own the product scope of your fixes: define what a complete resolution looks like, consider the customer experience holistically, and flag when an issue reveals a deeper product gap
Requirements
- 5+ years of professional software engineering experience
- Experience working across a full stack or deeply in a backend system
- comfort navigating an unfamiliar codebase quickly
- Ability to communicate clearly and calmly under pressure - to engineers, PMs, and customer-facing teams alike
- Experience with observability tools (logs, traces, metrics) and production debugging
Nice to have
- Experience on reliability, platform, or infrastructure teams
- Familiarity with Python, TypeScript, or the modern AI/ML stack
- Experience with customer-facing SaaS products, especially in regulated industries
- Background in on-call rotations, incident management, or escalation workflows
- Most engineers spend their careers working on features.
- You'll have direct visibility with the CPO and meaningful influence on how EvenUp's product gets more reliable over time.
- Notice to Candidates:
- EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team - please know that we have no affiliation or connection to these situations.
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- A home office stipend.
- Paid parental leave.
- As part of our total rewards package, we offer attractive benefits and perks to our employees, including:
- Please note the above benefits & perks are for full-time employees
- We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Participate in rotating on-call coverage for critical customer issues
Company info
- Raise the quality bar across the codebase through code review, post-mortems, and direct collaboration with other squads
- What We're Looking For
Equal opportunity
- equal opportunity employer.
- We are committed to diversity and inclusion in our company.
This listing is sourced directly from EvenUp's careers page and normalized into a canonical job model.