Wells Fargo
Branch Operations Manager - Garrisonville-Salisbury
STAFFORD, VA
H1B sponsorship available$29k-$41kDetected 1 day ago
ComplianceHRPerformance ManagementCustomer SupportLeadershipCritical Thinking
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division.
- Learn more about the career areas and business divisions at wellsfargojobs.com.
- Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
Responsibilities
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
- Perform operational and customer support tasks
- Manage the schedule and the daily operations of the teller line
- Collaborate and consult with branch employees, colleagues, and mid-level managers
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
- Manage allocation of people and financial resources for branch operations
- Wells Fargo maintains a drug free workplace.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Requirements
- 1+ years of Leadership experience
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Knowledge and understanding of laws and regulations pertaining to the banking industry
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
- Leadership skills including the ability to build, develop, and motivate a diverse work team
- Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Cash handling experience
- Ability to work a schedule that may include most Saturdays
- Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
- This position is not eligible for Visa sponsorship
Compensation
- Reflected is the base pay range offered for this position.
- Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location.
- Employees may also be eligible for incentive opportunities.
Benefits
- Health benefits
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Commuter benefits
- Tuition reimbursement
- Adoption reimbursement
- Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below.
- Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Company info
- Wells Fargo:
- Are you looking for more?
- Find it here.
- At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed.
- We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place.
- Living the Well Life means you're supported in life, not just work.
- It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being.
- You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow.
- And we're recognized for it - Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!
- Interact directly with customers
- This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member.
- This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction.
- Provide excellent customer service, engage customers in conversations, and build relationships with them
- Support customers and employees in resolving or escalating concerns or complaints
Equal opportunity
- We Value Equal Opportunity
- equal opportunity employer.
- To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Visa & Work Authorization
- This position is not eligible for Visa sponsorship
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This listing is sourced directly from Wells Fargo's careers page and normalized into a canonical job model.