Lightspark

Customer Success Lead

Los Angeles HQ

Sponsorship not specifiedDetected 54 days ago

Account ManagementOnboardingCustomer SuccessLeadershipCommunicationCollaboration

About the role

Lightspark is creating the Money Grid, modern, open financial infrastructure that makes payments accessible, affordable, and instant for businesses and users worldwide.
You bring sharp commercial judgment, deep product curiosity, analytical rigor, and are hungry to grow in a fast-paced environment.

End-to-End Account Ownership: Manage a targeted portfolio of strategic accounts.
Data-Driven Strategy Mindset: An analytical, systems-level thinker who relies heavily on data and financial metrics to prove value and drive customer satisfaction.
Manage a targeted portfolio of strategic accounts.
An analytical, systems-level thinker who relies heavily on data and financial metrics to prove value and drive customer satisfaction.

Exceptional ability to command a room, navigate highly complex multi-stakeholder environments, and seamlessly translate deeply technical product capabilities into tangible business value.

A background in payments, fintech or crypto.
Experience as the first or second CS hire at a company that scaled past you.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the State of California Fair Chance Initiative for Hiring.
5+ years in high impact customer success, strategic account management, or enterprise partnerships at a fast-moving, deeply technical company (ideally fintech, payments, or complex B2B SaaS).
You have owned outcomes, not activities, and you can describe the difference in concrete terms.
Nice to have: A background in payments, fintech or crypto.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.

Drive Account Growth: Establish and execute the expansion thesis for each customer relationship. Build compelling business cases in close collaboration with customers to ensure strong alignment, clear value, and shared conviction.
Strategic Business Reviews: Design and deliver numbers-first, highly strategic business reviews that customers genuinely value and can confidently share with their own leadership teams.
Lightspark is on a mission to build the future of open, instant, and global financial infrastructure making payments accessible and affordable for everyone, everywhere.
We're committed to creating a more inclusive and diverse workplace to reflect the customers we serve.
We welcome interest from individuals of all backgrounds and levels of experience who share our mission.
Build compelling business cases in close collaboration with customers to ensure strong alignment, clear value, and shared conviction.
Design and deliver numbers-first, highly strategic business reviews that customers genuinely value and can confidently share with their own leadership teams.

This listing is sourced directly from Lightspark's careers page and normalized into a canonical job model.