Parafin
Product Operations Specialist, Servicing
San Francisco, CA · Mid
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$3,014 more — $121,014 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $121,014 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Computer Occupations, All Other" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Small businesses are the backbone of our economy, but traditional banks often don't have their backs.
- Parafin is backed by prominent venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital.
- Parafin is a Series C company, and we have raised more than $194M in equity and $340M in debt facilities.
Responsibilities
- Review and respond to payment disputes, gathering documentation and evidence to represent Parafin's position with bank and card network partners
- Support other product functions with your specialties as needed.
- Experience building a team and processes from the ground up
Requirements
- 2+ years of experience with loan servicing
- Strong understanding of payments, ACH failures, and return codes
- We Prefer If You Have:
Compensation
- Salary Range: $118k - $123k
Benefits
- Medical, dental & vision insurance
- Commuter benefits
- Paid parental leave
Company info
- At Parafin, we're on a mission to grow small businesses.
- Small businesses are the backbone of our economy, but traditional banks often don't have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on.
- We partner with companies like DoorDash, Amazon, Worldpay, and Mindbody to offer fast and flexible funding, spend management, and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets, underwriting, servicing, compliance, and customer service for our partners.
- We're a tight-knit team of innovators hailing from Stripe, Square, Plaid, Coinbase, Robinhood, CERN, and more - all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital. Parafin is a Series C company, and we have raised more than $194M in equity and $340M in debt facilities.
- Investigate and resolve issues in the areas of processing payments, creating alternative payment plans, error handling, and other related tasks to ensure full payment collections.
- Provide quality service to small business owners via email, SMS, and phone, with a focus on debugging and resolving payment issues.
- De-escalate scenarios and present resolutions for tough-to-navigate situations.
- Identify and track payment issues to ensure transparency and decrease missing payments over time.
- Provide necessary documentation, details, and evidence in a timely manner to ensure all payment issues are addressed.
- Monitor transaction activity for fraud indicators or anomalous patterns, escalating high-risk cases per policy in a timely manner
- Work with the Customer Support and Funding teams to build feedback loops and processes in servicing customers.
- Work directly with management and product ops managers for ongoing improvements of the merchant experience, including but not limited to systems, process, and product-level improvements.
- Work in a startup environment with the goal to strive for improvement with both the quality and method of the interaction with merchants.
Equal opportunity
- If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.
This listing is sourced directly from Parafin's careers page and normalized into a canonical job model.