BusPatrol
Lead Salesforce Developer
TX - Austin · Mid
Sponsorship not specifiedDetected 13 days ago
GitCI/CDDevOpsMachine LearningLLMsSalesforceCRMERPMentoring
About the role
- The developer will work closely with the Platform Owner and Embedded Admins to bring high-value use cases to life.
Responsibilities
- Design & Development
- Design and build scalable Salesforce solutions using Apex, Lightning Web Components (LWC), and Flow, applying a low-code-first approach where appropriate.
- Develop and enhance solutions across Service Cloud, Field Service Lightning (FSL), Revenue Cloud, and core CRM, ensuring scalable and maintainable architecture.
- Build and optimize contact center solutions, including omnichannel case management, CTI integrations, and agent productivity tools for high-volume environments.
- Design and deliver Field Service capabilities, including work order management, scheduling optimization, dispatcher workflows, and mobile workforce enablement.
- Develop custom Salesforce applications and data models with reusable components, strong performance design, and platform governance awareness.
- Design and implement integrations between Salesforce and enterprise systems (ERP, ITSM, telephony, data platforms) using APIs, middleware, and event-driven architectures (Platform Events, CDC).
- Contribute to AI-driven and agentic automation initiatives, leveraging Einstein, Agentforce, and LLM-based workflows with proper guardrails and human-in-the-loop design.
- Partner with Embedded Admins and cross-functional teams to provide production support, troubleshooting, enhancements, and continuous platform improvements.
- Collaborate on technical standards, documentation, CI/CD practices, and architectural decisions, ensuring scalable, maintainable, and well-governed Salesforce delivery.
Requirements
- 7+ years of Salesforce development experience
- Strong expertise in Apex, LWC, Flow, APIs, and integrations
- Hands-on experience with Service Cloud and Field Service Lightning (FSL)
- Experience with contact center systems and omnichannel/CTI integrations
- Experience with event-driven integration patterns and enterprise system connectivity
- Proven ability to build custom applications and scalable Salesforce architectures
- Nice to Have
Nice to have
- Experience with Amazon Connect, or similar telephony platforms
- Exposure to AI/ML-powered service automation or conversational AI systems
- Familiarity with Salesforce DevOps (SFDX, Git, CI/CD pipelines)
- Experience mentoring or leading small engineering pods
- Familiarity with Einstein, Data Cloud, and Agentforce or equivalent AI capabilities
- Strong understanding of performance optimization, security, and scalable design principles
- Ability to balance rapid delivery with long-term architectural sustainability
- Salesforce certification required: Platform Developer I (Platform Developer II preferred)
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This listing is sourced directly from BusPatrol's careers page and normalized into a canonical job model.