Experian
Manager, Application IT Support
United States, UNITED STATES, United States · Senior
Sponsorship not specifiedDetected 98 days ago
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Experian is a global data and technology company, powering opportunities for people and businesses around the world.
- We have an amazing team of 25,200 people in 32 countries.
Responsibilities
- Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
- Manage daily support operations, escalations, and SLAs for external client support
- Partner with Engineering, Incident, Problem, and Change Management to resolve complex production issues
- 2+ years of leadership experience managing a technical support team.
Requirements
- 5+ years of experience in IT support, or End‑User Computing roles.
- Experience with enterprise case management applications including Service Now and Salesforce, and analytics tools within these applications and other tools such as Tableau.
Skills
- Experian invests in people and new advanced technologies to unlock the power of data.
Compensation
- The base pay range for this position is listed above.
Benefits
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
- This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
- Flexible work environment, ability to work remote, hybrid or in-office
- Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education.
Company info
- This is a hands‑on leadership role bridging engineering, operations, and customers to ensure reliable service, fast issue resolution, and continuous improvement.
- Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process.
Equal opportunity
- Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities.
- If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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This listing is sourced directly from Experian's careers page and normalized into a canonical job model.