Bestfriends

Specialist, Lifesaving Outcomes

Bentonville, AR · Part-time

No sponsorshipDetected 12 days ago

Customer SupportAR/VRCommunicationProblem SolvingMicrosoft Office

About the role

Specialists act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success.
While this role includes responsibilities primarily in pet adoption duties, specialists may receive assignments in any lifesaving outcome-focused programs, based on organizational needs.
We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback.

We believe in treating everyone with kindness and compassion, building trust through authenticity, and following through commitments.
Create a welcoming and engaging environment to enhance overall visitor satisfaction and support Best Friends Animal Society's mission; provide superior customer service to all Lifesaving Center visitors and use each interaction as opportunity to develop and engage individuals to support the organizational goals for constituent journey development.
Develop a detailed knowledge of Best Friends programs to speak knowledgably about and best match both the animal and client's (adopters, fosters, transfer partners) needs; lead by example in providing superior customer service.
Work collaboratively with other departments and marketing teams to identify engagement opportunities with social media and PR to support lifesaving outcomes and programmatic needs at the center.
Represent Best Friends in media relations when requested and ensure to maintain Best Friends' voice across all communications.
Work collaboratively with and assist Best Friends' team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.

Must be able to routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
ability to travel, including overnight stays, when needed.
Strong interpersonal skills, team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.

High School Diploma or GED or 1-2 years' experience in customer service, animal related programs or similar.
Experience working in animal shelter environment preferred but not required.
Strong communications skills.
Bilingual or multilingual skills are required.
Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.

Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives.
By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.

This listing is sourced directly from Bestfriends's careers page and normalized into a canonical job model.