Phaidra

Phaidra

Technical Program Manager

Remote - US/Canada

Sponsorship not specifiedDetected 5 days ago
AlgorithmsMachine LearningAgentic AIProduct StrategyProject ManagementStakeholder ManagementOnboardingCustomer SuccessCustomer SupportControlsResearchCommunicationCollaborationPublic SpeakingOrganizational Skills

About the role

  • The world today is filled with static, monolithic infrastructure.
  • Factories, power plants, buildings, etc. operate the same they've operated for decades - because the controls programming is hard-coded.
  • Thousands of lines of rules and heuristics that define how the machines interact with each other.

Responsibilities

  • Own end-to-end delivery of complex, large-scale customer programs, including multi-site, multi-product, and highly customized deployments, ensuring successful execution from kickoff through long-term support and customer satisfaction.
  • Lead program strategy and planning by defining timelines, milestones, resource allocation, and risk mitigation plans across concurrent initiatives, aligning execution with both customer goals and company objectives.
  • Independently manage high-complexity engagements, navigating ambiguity, prioritizing competing demands, and ensuring consistent delivery against scope, schedule, and quality expectations.
  • Lead executive-level communication, presenting complex technical concepts, program updates, and risks in a clear, concise, and actionable manner to stakeholders at all levels.
  • Proactively identify program risks, inefficiencies or gaps in delivery workflows, and lead initiatives to update playbooks or processes that improve delivery, customer experience, and internal operations.
  • Own comprehensive program documentation, including project progress milestone records, critical customer decisions, technical requirements, and customer-facing materials.
  • Lead complex internal initiatives that enhance product capabilities, deployment methodologies, or operational tooling.
  • provide 'on-the-job' guidance during onboarding to help new hires navigate internal processes and manage their first customer deployments
  • Peer-mentor other TPMs on project execution and technical domain nuances; provide 'on-the-job' guidance during onboarding to help new hires navigate internal processes and manage their first customer deployments
  • Proven ability to independently lead large-scale, technically complex customer programs with high levels of ambiguity.

Requirements

  • Demonstrated expertise in at least two of the following domains, with working proficiency across others:
  • Proficiency in a wide range of program management tools and methodologies, including Agile, Waterfall, and risk management frameworks.

Compensation

  • Tier 1 (Largest highest-cost metros): 137,600 USD - 189,200 USD
  • Tier 2 (Other major metros): 130,720 USD - 179,740 USD
  • Tier 3 (Mid-sized metro areas): 123,840 USD - 170,280 USD
  • Tier 4 (All other locations): 116,960 USD - 160,820 USD
  • Tier 1 (Vancouver): 146,146 CAD - 200,951 CAD
  • Tier 2 (Toronto): 136,403 CAD - 187,565 CAD

Benefits

  • AI / Machine Learning applications in industrial environments

Company info

  • Serve as the primary customer-facing program leader and trusted advisor, proactively guiding customers through technical and operational challenges while delivering strategic recommendations.
  • Strong experience working with enterprise customers and distributed, cross-functional teams.
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This listing is sourced directly from Phaidra's careers page and normalized into a canonical job model.