Ellipsis Health

Forward Deployed Product Manager, AI Assistant

San Francisco - Hybrid

Sponsorship not specified$100k-$165kDetected 82 days ago

Data StructuresLLMsSalesforceCustomer SuccessResearchLeadershipCommunicationProblem SolvingPublic Speaking

About the role

Every new customer deployment is a product launch.
This is not a traditional roadmap-focused product role.
You will operate at the intersection of Product, Engineering, and Customer Success, shaping workflows, defining integrations, guiding configuration decisions, and ensuring solutions are deployed successfully in production environments.

You're deeply accountable for delivering something that works in the real world - not just on paper - and energized by the fact that each deployment is a fresh product launch with its own constraints and edge cases.
Lead structured discovery sessions to understand customer workflows, operational constraints, data needs, and integration requirements.

Academic Rigor & Analytical Strength: Bachelor's degree in engineering, computer science, economics, business, or a similarly rigorous field
Client-Facing Communication Skills: Comfort presenting ideas clearly and confidently to external stakeholders, including the ability to explain technical concepts in accessible terms
Structured Problem Solving: Ability to decompose messy workflows into clear requirements, identify trade-offs, and propose scalable solutions

Strong comfort with technical systems and concepts
exposure to APIs, data structures, integrations, LLMs, or software development is preferred
Technical Curiosity & Fluency: Strong comfort with technical systems and concepts

Learning Velocity & Initiative: Demonstrated ability to ramp quickly in new domains and operate independently with limited supervision
Professional Maturity: Poise, judgment, and reliability appropriate for representing the company in high-stakes customer environments
Salary and Benefits
Background Checks
Please note that there is no set policy for rejecting candidates based on specific background check results, and we consider each

The typical salary range for this role is $100,000-$165,000 USD, based on experience.

Ellipsis Health is redefining how care teams engage and support patients through voice-based artificial intelligence.
Our Voice AI Care Manager, Sage, delivers empathetic, real-time conversations that help health plans and care management teams scale outreach, reduce operational bottlenecks, and improve member experience and outcomes.
We offer competitive salaries and benefits, including 401(k) matching up to 4% percentage of your salary, health, vision, and dental insurance, and flexible paid time off.
As a health technology company, we reserve the right to run a background check on any applicant to which we extend an offer and to re-perform any such check at any time during the course of employment.
You're comfortable learning new technical systems quickly and are motivated by being close to both the product and the customer.

The Product team at Ellipsis Health builds and deploys voice-based AI systems that operate inside real clinical and operational workflows.
We partner closely with Customer Success, Engineering, and Commercial to ensure our platform is not only innovative but operationally deployable and scalable across complex healthcare environments.
About the role We're hiring a high-agency Forward Deployed Product Manager, AI Assistant to own the end-to-end delivery of Sage - our conversational voice AI care manager - in real customer environments.
New workflows, new edge cases, new integration requirements, new ways the agent needs to behave in live clinical and operational settings.
This role exists to own that launch from scoping through go-live.
You will work directly with health plans, providers, and operational leaders to translate their needs into shipped agent behavior - gathering requirements from customers, configuring Sage to match their workflows, and validating that what we build works in the real world, not just on paper.
Enterprise deployments launch with well-defined requirements and minimal rework
Customer workflows are clearly documented and translated into scalable product configurations
Engineering teams receive high-quality, actionable requirements that reduce back-and-forth
UAT cycles are structured and efficient, with issues surfaced early and resolved quickly
Customers view you as a trusted product advisor, not just a liaison

This listing is sourced directly from Ellipsis Health's careers page and normalized into a canonical job model.