Revalize
Director, Global Customer Training
Remote, UNITED STATES, United States · Director · Full-time
Sponsorship not specifiedDetected 34 days ago
SalesforceCRMForecastingERPCustomer SuccessCustomer SupportLeadershipMentoringNetSuite
About the role
- Revalize is a portfolio company of TA Associates.
- Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
- Revalize is proud to be an Equal Employment Opportunity employer.
Responsibilities
- Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services
- Develop and maintain the training catalog, including course packaging, pricing tiers, and bundled offerings aligned with product sales cycles
- Lead instructional design strategy for multiple product lines, producing both instructor-led (ILT/vILT) and asynchronous self-paced content
- Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders
- Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development
- Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity
- Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input
- Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities
- Strong instructional design skills across modalities (ILT, vILT, SCORM-based eLearning, microlearning)
Requirements
- Proficiency Familiarity with LMS platforms (Docebo or equivalent) and CRM/ERP-adjacent systems
- Experience managing globally distributed teams across time zones and cultures
- Excellent facilitation skills with the ability to teach complex software workflows to non-technical audiences
Nice to have
- B2B SaaS or enterprise software industry background strongly preferred
Benefits
- Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite
- 10+ years in customer education, training, or instructional design, with at least 5 years in a leadership role.
Company info
- Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Revalize's careers page and normalized into a canonical job model.