Employerdirecthealthcare

Senior Lead, Strategy & Operations, Client Success

New York, NY - Hybrid (3x in office/week) · Senior

Sponsorship not specifiedDetected 1 day ago

OKRsSalesforceForecastingRecruitingCadenceLeadershipCollaboration

About the role

Commercial Strategy & Operations ("CSO") (i.e., Lantern's Revenue Operations team) supports the President and his broader go-to-market function, including Employer Sales, Employer Client Success, Marketing, Clinical and Partnerships (health plans, ecosystem partners).
CSO is responsible for Commercial strategy (how we grow), planning (resourcing, goals, compensation), insights (how we're doing and what we need to do differently next week/month/quarter), process (like how we prepare for client meetings), tools (like SFDC and AI tools for Commercial), and data (activities, contract details, customer health signals, and more).
This role sits within CSO.

Shape and directly implement the Client Success strategy & design, including establishing growth targets, segmenting our client base, designing and managing books of business, setting quotas, and developing cross-functional plans that ensure we achieve those targets
Stand up the Client Success operating cadence to manage upsell and renewals pipeline, flag risks, devise countermeasures to those risks, and forecast accurately
You will spearhead capacity modeling/account assignments, set quotas, stand up an operating and forecasting cadence, develop and up-level our processes, and solve problems every day to help us scale.
Ultimately, your efforts will directly drive successful client launches, retaining our most strategic clients and client expansion.
By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces.
Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

CSO is responsible for Commercial strategy (how we grow), planning (resourcing, goals, compensation), insights (how we're doing and what we need to do differently next week/month/quarter), process (like how we prepare for client meetings),

Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work.
Build a customer health score/model with qualitative and quantitative inputs from a variety of complex s

This listing is sourced directly from Employerdirecthealthcare's careers page and normalized into a canonical job model.