Illumina
Field Service Engineer 2, Austin TX
US - Texas - Remote
H1B sponsorship available$75k-$112kDetected 30 days ago
SalesforceCustomer SupportRoboticsCommunicationCollaborationProblem SolvingTime Management
About the role
- What if the work you did every day could impact the lives of people you know?
- Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
- Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
Responsibilities
- Manage all administrative tasks (SFDC case management) in a quality manner and within the established guidelines, making suggestions and changes when needed
- Independently manage account, build and help strengthen customer relationships
- Schedule and perform equipment upgrades and new installations
- Lead regular meetings with site personal reporting out metrics related to instrument performance, downtime etc.
- Partner with NSST and product support for any ongoing sustaining engineering activities (product performance monitoring or product improvement efforts)
- Responsible for communicating and overseeing any rotational support locally or from other regions
- The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction.
- You will be expected to build and maintain strong relationships across in-district Service and Support teams.
Requirements
- Typically requires a Bachelor's degree and a minimum of 2 years of related experience
- or an advanced degree without experience
- 2-6 years relevant experience or direct experience servicing our products
- Must be highly motivated and have problem-solving ability
- Ability to operate as an independent contributor and as a cooperative member of a team
- Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems
- Technical knowledge of computer hardware, Windows OS, and networking
Nice to have
- therefore, most candidates are hired between the minimum and middle of the range.
Compensation
- The estimated base salary range for the Field Service Engineer 2, Austin TX role based in the United States of America is: $74,900 - $112,300.
Benefits
- At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world.
Company info
- Working at Illumina means being part of something bigger than yourself.
- Every person, in every role, has the opportunity to make a difference.
Visa & Work Authorization
- This role is not eligible for visa sponsorship.
Apply directly at Illumina →Create a free account for alerts like thisView Illumina immigration profile
This listing is sourced directly from Illumina's careers page and normalized into a canonical job model.