Acs
Manager, Discovery Shop II
Redlands, California · Mid
Sponsorship not specified$500k-$750kDetected 30 days ago
BudgetingExcelProcurementCustomer SupportLeadershipCommunicationMicrosoft Office
About the role
- Provide leadership and operational oversight for all aspects of daily store functions, including donation acquisition and processing, sales floor merchandising, and layout optimization.
- Ensure consistent execution of operational best practices across departments to maximize productivity, customer satisfaction, and overall store performance.
- Coordinate shift calendars while leading recognition initiatives to boost team member and volunteer engagement and long-term retention.
Responsibilities
- Recruit, onboard, manage, develop and retain a diverse and engaged employed staff and volunteer workforce to ensure seamless store operations.
- Partner with marketing to create email, SMS, engaging social media content, and other campaigns to raise the store profile, drive sales, support the organization initiatives.
Requirements
- Minimum Degree Required: High School Diploma or Equivalent
- Driver's License Requirement(s): Valid driver's license required.
- Vaccine Requirement(s): As required by government agencies for those working with the public
Nice to have
- Bachelor's Degree
- 4 years prior retail management experience.
- Prior experience in a resale or specialty store environment a plus.
- Preferred Degree: Bachelor's Degree
- Years of experience: 4 years prior retail management experience.
Skills
- Experience leading staff and/or volunteers
- Excellent communication and customer service skills.
- Strong leadership, communication, and organizational skills.
- Ability to multitask in a fast-paced retail environment.
- Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook)
- Ability to learn and utilize retail software such as Point of Sale and reporting tools.
- Use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; bend; talk or hear.
Compensation
- Lead the development and execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals.
Benefits
- jobs.cancer.org/benefits.
- Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception, and the ability to focus.
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
Company info
- At the American Cancer Society, we're working to end cancer as we know it, for everyone.
- Our employees and 1.3 million volunteers are raising the bar every single day.
- We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
- The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission.
- It is a calling.
- And the people who answer it are fulfilled.
- Effectively communicate the mission of the American Cancer Society to customers and donors, while providing clear information about its toll-free helpline and the direct services available to the community.
- We are a proud equal opportunity employer.
- Elevate the overall customer experience and champion Discovery Shop operational best practices. Consistently deliver exceptional service to both customers and donors, serving as a role model for staff and volunteers. 15%
- We are a proud
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Acs's careers page and normalized into a canonical job model.