Concurrent Technologies Corporation

IT Support Analyst I

Johnstown, PA

No sponsorshipDetected 15 days ago

Customer SupportCommunicationCollaboration

About the role

Serves as point of contact for users in acknowledging and recording problems with the systems, desktop, applications and network.
Records end user calls for assistance to facilitate understanding in resolving customer problems.
Diagnoses the cause of the problem using a variety of software tools including cloud applications; initiates corrective actions where appropriate.

Performs desktop support tasks, such as installation, maintenance of user applications and troubleshooting including OS imaging and testing.
Performs preventative maintenance on equipment and workstations to extend their useful life.

Have some experience in customer service in the computing environment.
Demonstrate knowledge with operating a tele-management workstation and an ability to use a variety of automated diagnostic tools for network troubleshooting.
Have experience in Microsoft Operation System and application environment.
N/A Employee Background Check Required Concurrent Technologies Corporation (CTC) an independent, nonprofit applied scientific research and development organization.
May provide advice, training, and guidance/documentation to other Help Desk technicians, as required.

A+ certification/Helpdesk certification or equivalent Direct experience in IT department as a helpdesk technician Why CTC?
Our teams at CTC are passionate and thrive on collaboration in a team environment.
When we encounter a difficult problem, we have a variety of talented and diverse employees that work together to solve the toughest challenges.
Visit www.ctc.com to learn more!
Possess a High School Diploma plus 2+ years of experience equivalent.

SR#2026-0085 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law."

This listing is sourced directly from Concurrent Technologies Corporation's careers page and normalized into a canonical job model.