American Technology Services LLC

Desktop Support Technician

Wilmington, DE

Sponsorship not specifiedDetected 13 days ago

AzureRecruitingCustomer SupportCiscoBGP/OSPFSharePoint

About the role

Your primary responsibilities will include managing IT service requests, troubleshooting technical issues, and collaborating closely with team members on global projects.
Complex issues will be escalated to senior engineers as needed, ensuring seamless service and high user satisfaction.

Provide proactive maintenance of systems, technical support and guidance of client network and systems.
Manages system back-up and recovery solutions.
Perform troubleshooting analysis of desktop applications, servers and network components.
Monitors system performance and implement tuning as needed.
Participates in developing and maintaining technical documentation associated with customer systems.
ATS is seeking a proactive and customer-focused Desk Support Technician II to join our dynamic IT team.
As time goes forward, our consultative approach resonates well, and our "corporate knowledge" about our clients' IT operations helps our clients perform at a higher level.
About the role ATS is seeking a proactive and customer-focused Desk Support Technician II to join our dynamic IT team.

Participate in on-call rotation as required.
Additional requirements may exist if the offer of employment is extended Qualifications Bachelor's degree in a related field or equivalent work experience.

Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software and overall health of server systems and network devices.

This listing is sourced directly from American Technology Services LLC's careers page and normalized into a canonical job model.