Swarmia
Customer Success Engineer
New York
Sponsorship not specifiedDetected 23 days ago
GitCI/CDJiraSalesCustomer Success
About the role
- This is a hybrid role based in New York, with regular in-office collaboration.
Responsibilities
- Build strong relationships with engineering leaders and product teams
- Identify expansion opportunities and partner with Sales when accounts grow
- Manage renewals for your book of business
Requirements
- You are technical enough to earn the trust of Engineering and Product Leadership.
- You have led end to end onboarding for technically complex products.
- You have delivered product demos, technical trainings, or enablement sessions to engineering teams and leadership.
Nice to have
- You have three plus years of experience as a Customer Engineer, Sales Engineer, Solutions Engineer, Technical Account Manager, or Technical Customer Success Manager in B2B SaaS.
- Ideally in developer tools or products built for engineering teams.
Compensation
- Annual salary plus meaningful equity
Benefits
- Annual salary plus meaningful equity
- Comprehensive benefits, including 401(k) matching
- Flexible model of work
- Proactively monitor customer health and address risks before they escalate
Company info
- Swarmia is a fast-growing B2B SaaS company that helps some of the best software companies in the world, including Miro, Lovable, and Bolt, measure and systematically improve developer productivity and experience.
- We've built an international team of talented people who work from our HQ in Helsinki, our office in NYC, as well as remotely from other parts of the US.
- Own and manage a portfolio of mid market customers
- Lead onboarding, implementation and adoption to ensure customers reach value quickly
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This listing is sourced directly from Swarmia's careers page and normalized into a canonical job model.