Crunchyroll
Senior IT Engineer, SaaS Applications
Los Angeles, California, United States · Senior
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About the role
- In this role, you will administer and improve the SaaS platforms that power productivity, collaboration, identity, and employee access across a global organization of approximately 2,000 users.
- This role is a technical escalation point for SaaS and access issues and is expected to improve systems through strong documentation, operational discipline, and continuous automation.
- In the role of Senior IT Engineer, you will report to the Senior Director of IT.
Responsibilities
- You partner with the Identify Access Management team on the joiner, mover, and leaver workflows across SaaS applications and work to make provisioning and deprovisioning accurate, timely, auditable, and increasingly automated.
- You will apply role-based access control and least privilege principles, participate in periodic access reviews, and partner with Security and Compliance teams on audit evidence, policy enforcement, and remediation.
- You will provide Tier 2/3 escalation support for SaaS, identity, permissions, and integration issues, using structured troubleshooting and root cause analysis rather than relying on manual workarounds.
- You create and maintain clear runbooks, configuration standards, support documentation, ownership records, and operational procedures so services can be supported consistently at enterprise scale.
- Support program for new parents
Requirements
- You will demonstrate proficiency in writing scripts (Python, PowerShell, Bash, or JavaScript) and leveraging REST APIs and webhooks to build, automate, and scale complex SaaS integrations and identity workflows.
Compensation
- The Pay Range for this position is listed.
Benefits
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- Employer paid commuter benefit
- The range listed is just one component of Crunchyroll's Total Rewards offerings for employees.
- Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.
- You monitor platform health, vendor changes, service incidents, license utilization, and administrative risk, and you communicate planned changes and outages clearly to stakeholders and support teams.
Company info
- About Crunchyroll
- Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community.
- We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave.
- Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.
- Join our team, and help us shape the future of anime!
- We are considering applicants for the location of Los Angeles, CA (in-office Tuesdays, Wednesdays, and Thursdays).
This listing is sourced directly from Crunchyroll's careers page and normalized into a canonical job model.