Oaktree

Assistant Vice President, Technology Services

Los Angeles, California · Exec

Sponsorship not specified$140k-$160kDetected 12 days ago

AzureIncident ResponseProcurementVPNLeadershipCommunicationMentoringOrganizational SkillsSharePoint

About the role

Our Company Oaktree is a leader among global investment managers specializing in alternative investments, with more than $220 billion in assets under management.
The firm emphasizes an opportunistic, value-oriented, and risk-controlled approach to investments in credit, equity, and real estate.
The firm has more than 1,400 employees and offices in more than 25 cities worldwide.

Supervise a team of Tier 2 support engineers, providing day-to-day direction, coaching, and performance feedback.
Conduct regular one-on-ones, set clear performance expectations, and document concerns or development areas in partnership with leadership and HR;
Own regional Tier 2 ticket queues in ServiceNow, ensuring timely resolution, SLA compliance, accurate categorization, and quality closure notes;
Provide advanced hands-on support across Windows 11 endpoints, M365 (Exchange Online, Teams, SharePoint, OneDrive, Intune), Azure AD/Entra ID, and VPN;
Coordinate endpoint hardware support, peripheral procurement, and asset lifecycle activities within ServiceNow ITAM workflows;
Maintain and improve Tier 2 SOPs, ensuring documentation is current, accessible, and consistently followed by the team;
Our Technology Services team is seeking a technically strong Service Desk Supervisor to lead Tier 2 support operations across North America.
Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture.

5+ years of IT support experience with at least 2 years in a lead or supervisory capacity;
Hands-on expertise with Microsoft 365 administration including Exchange Online, Teams, Intune, and Entra ID/Azure AD;
Strong knowledge of Windows 11 endpoint environments including deployment, imaging, and troubleshooting;
Experience with endpoint analytics or DEX platforms (e.g., Nexthink, 1E/Tachyon).
Proven ability to supervise and develop technical staff across more than one office location or time zone
Demonstrated ability to drive process consistency across a distributed team without direct authority over every stakeholder
Clear, professional written and verbal communication
able to set expectations with end users and escalate to leadership with appropriate context

Proficiency with ITSM platforms
ServiceNow experience strongly preferred;
Experience in financial services or a similarly regulated corporate environment (preferred);
ITIL v4 Foundation certification or equivalent practical exposure to ITSM process frameworks is preferred;
Exposure to multi-tenant or cross-entity M365 environments is preferred;
Working knowledge of corporate AV and conferencing technologies is preferred;

$140,000 - $160,000
In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives, a comprehensive benefits package and a flexible work arrangement.
The base salary offered will be commensurate with experience and/or qualifications, industry knowledge and expertise, as well as prior training and education.

Manage scheduling and coverage across time zones to ensure Americas business hours are adequately supported;

We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought.

Employment Policy
Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources.
For positions based in Los Angeles
For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.

Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical

This listing is sourced directly from Oaktree's careers page and normalized into a canonical job model.