ServiceNow
Director, Life Sciences GTM, Pharma
Raleigh, North Carolina, United States · Director · Contract
Sponsorship not specifiedDetected 2 days ago
Product ManagementProduct StrategyBusiness DevelopmentPharmacovigilanceCollaborationPublic Speaking
About the role
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
- Today, ServiceNow is the AI control tower for business reinvention.
- The Director reports to the Global Head of Life Sciences GTM and works alongside a team that already carries deep pharma and MedTech technical credibility.
Responsibilities
- 20% industry strategy and product collaboration: partnering with account executives and GTM partners on account-level strategy and bringing market signal into product roadmap conversations.
- 20% field enablement and business reporting: building field-ready plays and assets and tracking pipeline created and influenced against goals.
- In NowSell terms, that means primary ownership at account planning and discovery, active support through technical validation on strategic accounts with an established senior relationship and largely stepping back once the deal reaches commercial and close, where the account team leads and this role re-engages only as needed with the relationship contact.
- Pipeline progression and deal support
- Partner with account executives to progress pipeline: form relationships with key buying-center executives, sharpen the business case, and shorten deal cycles by bringing pharma industry expertise into account strategy, particularly on accounts with senior stakeholder complexity that call for an objective, practitioner-level voice.
- Building and running demos is Solution Consultant territory; this role owns the credibility of the story behind them.
- Product and partner input
- Support the pharma partner motion with strategic SIs and technology partners at the solution and co-sell level.
- Partner-aligned roles own program management, deal registration, and ISV certification.
- a track record of leading, not supporting, high-stakes conversations with senior pharma or biotech executives, and the credibility to own the narrative in an Executive Business Center or equivalent forum.
Requirements
- 12+ years working at the intersection of life sciences and enterprise technology, with a track record of turning sector knowledge into commercial outcomes.
- What matters is the ability to connect a pharma operational problem to what an enterprise platform actually does at the workflow level, not which side of the table it was learned on.
Nice to have
- Traditional strategy consulting experience (McKinsey, BCG, Bain, or equivalent) serving the pharma or biotech sector.
- This adds credibility on top of the must-haves above
- it does not substitute for them.
- Established presence in the pharma or biotech sector through industry events, associations, or thought leadership.
- Track record of industry keynotes or similar public speaking engagements.
- Experience shaping product roadmap or solution strategy with product teams, ideally in life sciences.
- We approach our distributed world of work with flexibility and trust.
- Learn more here.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.