Solace Health
IT Support Engineer
Redwood City, CA
Sponsorship not specifiedDetected 9 days ago
AWSGCPCloud PlatformsValuationCustomer SupportDNSVPNHealth LiteracyCommunicationCompTIA
About the role
- You'll be the person our team turns to when something breaks, when someone needs access, or when we're evaluating whether a new tool will actually work in our environment.
- From shipping a new hire's laptop and provisioning accounts to troubleshooting authentication failures or resolving endpoint management issues, you'll ensure our internal technology runs reliably and securely.
- This job is a hybrid role with the in-office portion in Redwood City, CA, 3 days a week.
Responsibilities
- Manage user onboarding and offboarding, including device setup, account provisioning, and permissions through tools such as Google Workspace, Okta, and 1Password.
- Support and maintain Slack, Zoom, and other applications used across the organization.
- Maintain the company's hardware inventory, asset tracking, and license management systems.
- Collaborate with the Security team to ensure adherence to security policies, including MFA, patching, and access-control requirements.
- Document troubleshooting procedures, IT workflows, and user guides in the internal IT & Security Wiki.
- Assist with network and office infrastructure support where applicable, including printers, routers, and A/V systems.
Requirements
- 6 years of experience in IT support, helpdesk, or systems administration
- Strong knowledge of macOS and Windows operating systems.
- Demonstrated experience with cloud-based SaaS applications.
- Familiarity with identity and access management (IAM) tools, MDM systems, and ticketing platforms.
- Working knowledge of cloud environments (AWS, GCP, or similar).
- Applicants must be based in the United States.
- 3 - 6 years of experience in IT support, helpdesk, or systems administration
- Strong Tier 1 and Tier 2 support experience.
- Fundamental understanding of networking concepts including VPN, DNS, Wi-Fi, and IP configuration.
- Excellent troubleshooting, communication, and interpersonal skills.
- Experience supporting a distributed or hybrid workforce.
- Relevant certifications such as CompTIA A+, Network+, or equivalent.
- Up for the Challenge?
- We look forward to meeting you.
Benefits
- Healthcare in the U.S. is fundamentally broken.
- The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help.
- Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes.
- We're here to redefine healthcare-and that demands urgency, precision, and heart.
- Solace Health will NEVER request bank details or offer employment without an interview.
- All legitimate communications come from official solace.health emails only or ashbyhq.com http://ashbyhq.com.
- Report suspicious activity to recruiting@solace.health or advocate@solace.health.
Company info
- We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP.
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This listing is sourced directly from Solace Health's careers page and normalized into a canonical job model.