Vusion
Cloud Support Expert
Coppell, TX, United States
Sponsorship not specifiedDetected 135 days ago
PowerShellSQLAzureDockerKubernetesDevOpsCustomer SuccessCustomer SupportCommunicationProblem Solving
About the role
- VusionGroup is a fast-growing, fast-paced retail tech company.
- This role involves troubleshooting issues, providing timely resolutions, and ensuring customer satisfaction.
Responsibilities
- Create and maintain detailed documentation of customer issues and resolutions.
- Collaborate with the Cloud Engineer and Infrastructure teams to ensure optimal system performance and uptime.
- Provide proactive support to customers to help them use the product effectively.
Requirements
- The ideal candidate will have a deep understanding of SaaS products, excellent problem-solving skills, and the ability to communicate complex technical concepts to non-technical users.
- 3+ years of experience in a customer support role, preferably in a SaaS environment.
Skills
- Strong understanding of SaaS products, cloud technologies, and web-based applications.
- Familiarity with APIs, integrations, and general cloud technologies.
- Experience with Microsoft Azure tools, resources and services.
- Experience with support tools, such as Jira.
- Experience with logs analysis through tools, such as Sumologic or Azure Application Insight.
- Basic knowledge of SQL and database management.
- Familiarity with DevOps practices and containerized services (e.g., Docker, Kubernetes).
- Scripting capabilities (PowerShell) would be a plus.
- Soft
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a customer-centric approach.
- Ability to explain technical concepts to non-technical users clearly and concisely.
Compensation
- Our company matches employee donations up to $500 per year for causes close to your heart.
- Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.
Benefits
- Actively monitor the performance and health of the SaaS platform using monitoring tools and dashboards.
- 35 days PTO to enable work/life integration and promotes a culture of trust.
- Eligibility for healthcare benefits begin day one, plus retirement savings plans.
- While retirement savings plans vary by country, we help you plan for your future.
Company info
- Provide status, feedback and reports to customers.
- Guide customers through technical problems and ensure they are fully resolved, within SLAs.
- Provide proactive communication to customers in case of any identified issues that might impact their service.
- Conduct training sessions and webinars for customers on product features and updates.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
This listing is sourced directly from Vusion's careers page and normalized into a canonical job model.