Advocate Health and Hospitals Corporation
Patient Service Representative I Med Ctr
Aurora Medical Center Oshkosh: Fond du Lac Campus - 210 Wisconsin American Dr · Part-time
Sponsorship not specifiedDetected 1 day ago
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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Ensures patient information is complete and accurate.
- Collects patient responsibility as identified in the pre-registration process.
- Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
Responsibilities
- Collaborates with Financial Advocate to coordinate patient's financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.
- Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.
- Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
- Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Requirements
- Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday.
- Must be able to push/pull up to 50 lbs. with assistance.
- Must have functional speech and hearing.
- Must be able to use hands with fine motor skills for keyboard data entry.
- It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
- Incumbent may be required to perform other related duties.
- Licensure, Registration, and/or Certification Required: None Required.
- Knowledge, Skills & Abilities Required: Demonstrated ability to identify and understand issues and problems.
Skills
- Demonstrated ability to identify and understand issues and problems.
- Examines data and draws logical conclusions based on information available.
- Mathematical aptitude, effective communication skills and critical thinking skills.
- Ability to handle sensitive and confidential information according to internal policies.
- Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.
Compensation
- Scheduled for two holidays a year Pay Range:
Benefits
- About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.
- Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
- Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward.
- One in which the patient's experience guides our vision and empowers us to offer new possibilities in our communities.
- Verifies insurance benefits, obtains/calculates patient responsibility and request payment.
- Education Required: High School Graduate.
- Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral/pre-certification/authorization processes.
Company info
- Ability to speak effectively to customers or employees of organization, maintaining a pleasant, professional demeanor.
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